DIY at your own risk
Hire a Licensed professional
DIY; BUT DON’T CALL US
It’s simple; DIY (Do It Yourself) or using a mate is risky!
They say “God helps those who help themselves”. Well that might be so, but the Technical Regulator has a very different view! And he’s armed with on the spot fines as a means to convince you, a rethink might be in order.
Having said that, we also frown on DIY. But for very different reasons. Fault finding is about variables! The less variables, the less time it takes to find the fault! So if the oven doesn’t heat, experience tells us where to look. But if the oven doesn’t heat and Uncle Arthur had a go at fixing it; well low and behold the variables potentially just shot through the roof. An oven can’t change its wiring! Put the control in upside down or cause a variety of other mechanical problems. We don’t charge for the majority of fault finding in our fixed price offerings because most of the time the problem is pretty obvious to us. Why? That’s simple; it’s what we do all day!
What we don’t plan on is the Uncle Arthur factor! He doesn’t factor into our pristine, linear logic! So, if Uncle Arthur has say tried to replace the electric oven element(s); please save us both the awkwardness and call another repairer – one that charges by the hour preferably. If we get there and find the wiring has be altered or other evidence of DIY efforts, our fixed price offers are void! Charges for time will be made. We also have an obligation to report interference to the electrical system to the Technical Regulator. And last but certainly not least we won’t remedy Uncle Arthur’s muck up. Particularly the re-installation of panels, screws, covers, hardware etc. If you remove anything more than the shelves etc, that you might normally remove for cleaning, we won’t re-install it! Also those things that have been cross threaded or put back incorrectly, they will remain as we find them, or as the case might be, not find them.
For us to deal with things that Uncle Arthur has mucked up or lost you must inform us before we accept to attend the job. We need to know up front what mess we are likely to face. One of the main reason we insist on knowing up front is because not all parts are available. A lot of hardware used by the manufacturer is not made available to the repair market. Also just because we work on ovens most of the day does not mean we know how every oven is assembled or disassembled. Uncle Arthur often dismantles the front panel, while in reality we never do and so have no idea how it might be reassembled without being there for the disassembling phase. Same goes for wiring. We don’t carry a library of wiring diagrams and can’t necessarily get one. So once the wiring has been altered, we may not be able to remedy that. BTW, for those who don’t get the Uncle Arthur reference; its an alias for you in most cases, we were just trying to be a bit subtle (not our strong suit).
Why Use A Licensed Electrician?
The simple answer is you don’t. Your best insurance against doggy tradespeople is make sure you get an ECC (electrical certificate of compliance) by law a registered electrician must supply such a form. Not sure what the ECC looks like, click here. If you didn’t receive one, then you should chase the repairer up and get one. If you still can’t get one then click here.
***No Tax Invoice***
This form – and the 10% discount – is for domestic customers only.
You have made a booking; a confirmation will be provided within 8 hours!
If you are a Rental Property Owner/Manager/Tenant/Commercial Operator please use the Rental booking form.
If you use this Booking Form you will not receive a “Tax invoice”.
Electric Oven Repair
Book online and save 10%
Booking online saves time, errors and provides a written record of the appointment details. We pass this saving on via a 10% discount. Please make sure your email/mobile phone number is correct, as we sms/email a time and date confirmation. If the date you have selected is not available we will continue to communicate via email to finalise a time and date confirmation. By submitting a booking means you have agreed to have us attend your property to repair your appliance and have accepted our terms and conditions. We will send you a date and time confirmation by sms/email as you choose. Your receiving the date and time confirmation does not negate your booking obligations.
Please note* This form is for privately owned residences only. If you are a Property Owner/Manager or Tenant; please use our rental property form.
We carry a selection of spares for the most common faults and should our technician not have the required parts on board, there is no additional Service Call Out Charge for the return visit. Warranty claims must be submitted in writing, and when applicable are conditional upon all accounts and payments being in order and fully settled as per our trading terms. Things go wrong! If you haven’t received your booking confirmation by the time you anticipated; call! The amount of incorrect phone numbers/ email addresses etc. we receive means you might not receive your confirmation as anticipated. Ring us before you go off making alternate arrangements. All postponements or cancellations must be submitted in writing 24 hours prior to the appointment time. Failure to do so in a timely manner will incur cancellation charges.
If you are not sure what Contingency bookings are; then read on! It’s when a customer makes a booking, but then rings around to find another repairer who can maybe make it earlier! This is not just frowned upon, but makes up a big part of lost revenue for any repair operation. So please; do the ring around before making a booking. And then if we end up your best option, please then make a booking.
*During business hours. Over-night submissions will be responded to the following business day.
The licensing, skills, equipment and results are very different. Choose wisely!
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