Your Oven Installation
Oven installations are the most significant unknown time impact
LIABILITY TO REMOVE/REINSTATE
While we will take reasonable care to remove/reinstate your oven, we will not be held liable for factors outside our control. Non complying installations are the rule rather than the exception. The Technical Regulator requires we report these non compliances and should not re-energise the installation until the non-compliance is remedied. We often can’t know this until we have taken the oven out of it’s installation. By that time there is no going back. If the Technical Regulator was genuine about making sure installations were up to code they would inspect more installations. But they can hide behind the lack or resources to manage such an undertaking, so they attempt to move the onus to contractors. We try to take a pragmatic approach. We are primarily a fixed price operation and as such focus on the repairs required and reporting issues that might come to our attention we consider dangerous. We are not paid to conduct an inspection of the installation to report non-conformances. Should you require such an inspection you must let us know in the booking form.
The list of issues that can affect our ability to remove and reinstall your appliance are many. We can’t hope to list them all here. But in an effort to provide a broad brush of some of these issues, we hope the following might raise our customers understanding of these issues:
One of the worst problems we come up against is a customer claiming the oven is no longer how it was. This sounds ridiculous, but it happens more often that we care to admit. One of the most repeated complaints is that the oven door is not butting up flush with the above panel. For many customers they have never seen their door removed. And so now pay attention for the first time and suddenly realise there is gap. This gap is a fact of most modern ovens. It is there to allow the cooling fan to disperse the hot air out of the control panel area. Once complained about, many customers become insistent that it was not like that before. And even after pointing out the ventilation outlets, remain convinced that the door is now lower than it once was. The onus then becomes proof. We can’t prove it was or wasn’t like that before any more than the customer can. Even sending customers the design drawings, doesn’t change the fact that customers feel embarrassed and won’t use the service again because its embarrassing. So, proving we are right, still doesn’t get a good outcome every time.
We are not in the business of making unhappy customers, but the reality is sometimes that is unavoidable. While we will take reasonable care to remove and reinstall your oven as was; we are not liable for installation issues. We might be able to rectify some of the issues and will charge for that time accordingly. But some will require other trades to remedy and some may not be feasible to remedy.
Book now and save!
Did you know there’s a 10% discount for booking online?
***No Tax Invoice***
This form – and the 10% discount – is for domestic customers only.
You have made a booking; a confirmation will be provided within 8 hours!
If you are a Rental Property Owner/Manager/Tenant/Commercial Operator please use the Rental booking form.
If you use this Booking Form you will not receive a “Tax invoice”.
Electric Oven Repair
Book online and save 10%
Booking online saves time, errors and provides a written record of the appointment details. We pass this saving on via a 10% discount. Please make sure your email/mobile phone number is correct, as we sms/email a time and date confirmation. If the date you have selected is not available we will continue to communicate via email to finalise a time and date confirmation. By submitting a booking means you have agreed to have us attend your property to repair your appliance and have accepted our terms and conditions. We will send you a date and time confirmation by sms/email as you choose. Your receiving the date and time confirmation does not negate your booking obligations.
Please note* This form is for privately owned residences only. If you are a Property Owner/Manager or Tenant; please use our rental property form.
We carry a selection of spares for the most common faults and should our technician not have the required parts on board, there is no additional Service Call Out Charge for the return visit. Warranty claims must be submitted in writing, and when applicable are conditional upon all accounts and payments being in order and fully settled as per our trading terms. Things go wrong! If you haven’t received your booking confirmation by the time you anticipated; call! The amount of incorrect phone numbers/ email addresses etc. we receive means you might not receive your confirmation as anticipated. Ring us before you go off making alternate arrangements. All postponements or cancellations must be submitted in writing 24 hours prior to the appointment time. Failure to do so in a timely manner will incur cancellation charges.
If you are not sure what Contingency bookings are; then read on! It’s when a customer makes a booking, but then rings around to find another repairer who can maybe make it earlier! This is not just frowned upon, but makes up a big part of lost revenue for any repair operation. So please; do the ring around before making a booking. And then if we end up your best option, please then make a booking.
*During business hours. Over-night submissions will be responded to the following business day.
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