PRIVACY POLICY

Adelaide Oven Repairs®
Trading name of Adelaide Corporate Pty Ltd
ABN 13 145 484 313
266-268 Paynham Road, Payneham SA 5070

Effective Date: 12 February 2025
Last Updated: 12 February 2025

TABLE OF CONTENTS

1. Introduction
2. Information We Collect
3. How We Collect Information
4. Why We Collect and Use Information
5. Disclosure of Information
6. Data Security and Storage
7. Data Retention
8. Your Privacy Rights
9. Cookies and Website Technologies
10. Third-Party Services
11. Marketing Communications
12. Privacy Complaints and Concerns
13. Children's Privacy
14. Changes to This Policy
15. Contact Information

1. INTRODUCTION

1.1 Our Commitment

Adelaide Corporate Pty Ltd (trading as Adelaide Oven Repairs®) is committed to protecting your privacy and handling your personal information responsibly and in accordance with Australian privacy law.

1.2 Privacy Act Compliance

This Privacy Policy explains how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when we collect, use, hold, and disclose personal information.

1.3 Scope

This policy applies to:

• All personal information collected through our websites, phone calls, emails, and in-person interactions
• All customers, prospective customers, website visitors, and other individuals who interact with our business
• All domains owned and operated by Adelaide Corporate Pty Ltd (see our Terms and Conditions for complete domain list)

1.4 Consent

By using our services, visiting our websites, or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following types of personal information:

Contact Details:

• Full name
• Phone number(s) (mobile and/or landline)
• Email address
• Postal address and/or service address

Service Information:

• Property details (address, access requirements)
• Appliance information (brand, model, fault description)
• Service history and repair records
• Appointment dates and technician notes

Financial Information:

• Invoice and payment records
• Credit card details (processed securely through third-party payment providers)
• ABN (for business customers)

Communication Records:

• Phone call recordings (where permitted by law)
• Email correspondence
• SMS/text messages
• Website enquiry form submissions

2.2 Website Usage Information

When you visit our websites, we automatically collect:

• IP address and location data
• Browser type and version
• Device information (type, operating system)
• Pages viewed and time spent on pages
• Referring website/source
• Date and time of visits
• Clickstream data and navigation patterns

2.3 Sensitive Information

We do NOT collect sensitive information (such as health information, racial or ethnic origin, political opinions, religious beliefs, or criminal records) unless required by law or with your explicit consent.

3. HOW WE COLLECT INFORMATION

3.1 Direct Collection

We collect personal information directly from you when you:

• Contact us by phone, email, or online enquiry form
• Book a service appointment
• Receive repair services at your property
• Make a payment for services
• Subscribe to marketing communications
• Interact with our social media pages
• Provide feedback or lodge a complaint

3.2 Indirect Collection

We may collect information about you from third parties, including:

• Real estate agents or property managers (when they book services on behalf of property owners)
• Family members or representatives (when they book services on your behalf)
• Payment service providers (transaction and payment details)
• Website analytics providers (Google Analytics, Facebook Pixel)
• Government agencies (ABN verification, business registers)

3.3 Cookies and Tracking Technologies

Our websites use cookies, web beacons, and similar technologies to collect information about your browsing behavior. See Section 9 for detailed information.

4. WHY WE COLLECT AND USE INFORMATION

4.1 Primary Purposes

We collect and use personal information for the following purposes:

Service Delivery:

• Process service bookings and appointments
• Dispatch technicians to your property
• Diagnose, repair, and service appliances
• Provide quotes and estimates
• Communicate about service progress and outcomes

Business Operations:

• Process payments and issue invoices
• Maintain service records and warranty information
• Manage customer relationships
• Respond to enquiries and provide customer support
• Handle complaints and disputes

Legal and Compliance:

• Comply with legal obligations (tax, accounting, consumer protection laws)
• Enforce our Terms and Conditions
• Protect against fraud, security threats, and illegal activities
• Defend legal claims or disputes

4.2 Secondary Purposes

With your consent, we may use your information for:

• Marketing and promotions (send special offers, newsletters, service reminders)
• Business improvement (analyze trends, improve services, develop new offerings)
• Website optimization (improve user experience, test new features)
• Market research (surveys, feedback requests)

Note: You can opt out of marketing communications at any time (see Section 11).

5. DISCLOSURE OF INFORMATION

5.1 When We Disclose

We may disclose your personal information to third parties in the following circumstances:

Service Providers and Contractors:

• Technicians and subcontractors (to perform repair services)
• Parts suppliers (to order replacement parts for your appliance)
• Payment processors (to process credit card transactions)
• IT and cloud service providers (hosting, data storage, software services)
• Marketing platforms (email marketing, CRM systems)

Legal and Regulatory:

• Law enforcement or government agencies (when required by law or court order)
• Legal advisors (for legal advice or dispute resolution)
• Regulatory bodies (licensing authorities, consumer protection agencies)

Business Transfers:

• In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new owner

5.2 Third-Party Obligations

When we disclose your information to third parties, we require them to:

• Protect your information with reasonable security measures
• Use your information only for the specified purpose
• Comply with Australian privacy laws
• Not disclose your information to other parties without authorization

5.3 Overseas Disclosure

Some of our service providers (such as cloud hosting or software platforms) may store data on servers located overseas, including in the United States, European Union, or other jurisdictions. By using our services, you consent to this overseas disclosure. We take reasonable steps to ensure overseas recipients comply with Australian privacy standards.

5.4 What We Do NOT Do

We do NOT:

• Sell your personal information to third parties
• Rent or trade customer lists
• Share your information with unrelated businesses for their marketing purposes

6. DATA SECURITY AND STORAGE

6.1 Security Measures

We implement reasonable technical and organizational measures to protect your personal information from:

• Unauthorized access or disclosure
• Misuse, interference, or modification
• Loss or theft
• Cyber threats and security breaches

Our security measures include:

• Secure servers with encryption (SSL/TLS)
• Password-protected systems and access controls
• Regular software updates and security patches
• Staff training on privacy and data security
• Secure payment processing through PCI-DSS compliant providers

6.2 Data Storage

Personal information is stored:

• Electronically: On secure servers located in Australia and overseas (cloud services)
• Physically: In locked filing cabinets at our business premises (266-268 Paynham Road, Payneham SA)
• Access controls: Only authorized personnel can access personal information

6.3 Data Breach Response

In the event of a data breach that is likely to result in serious harm, we will:

• Notify affected individuals as soon as practicable
• Notify the Office of the Australian Information Commissioner (OAIC)
• Take steps to remediate the breach and prevent future incidents
• Provide information about the breach and steps you can take to protect yourself

6.4 Limitations

While we take reasonable steps to protect your information, no system is 100% secure. Internet transmissions and electronic storage always carry some risk. You use our services at your own risk.

7. DATA RETENTION

7.1 Retention Periods

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Typical retention periods:

• Customer records: 7 years after last service (for warranty, tax, and legal purposes)
• Financial records: 7 years (Australian tax law requirement)
• Service history: Indefinitely (to provide ongoing service and support)
• Marketing data: Until you unsubscribe or request deletion
• Website analytics: 26 months (Google Analytics default)

7.2 Deletion and Anonymization

When information is no longer needed, we will:

• Securely delete or destroy the information
• Anonymize the information (remove identifying details) for statistical purposes
• Ensure backups are eventually overwritten through normal backup cycles

8. YOUR PRIVACY RIGHTS

8.1 Right to Access

You have the right to request access to the personal information we hold about you. To make an access request:

• Email us at repairs@in-box.com.au
• Provide sufficient detail to identify yourself and the information requested
• We will respond within 30 days
• We may charge a reasonable fee for complex or voluminous requests

8.2 Right to Correction

If you believe information we hold about you is inaccurate, out-of-date, incomplete, or misleading, you can request correction:

• Contact us using the details in Section 15
• We will take reasonable steps to correct the information within 30 days
• If we refuse to correct information, we will provide written reasons

8.3 Right to Deletion

You may request deletion of your personal information, subject to:

• Legal retention requirements (we must keep some records for 7 years)
• Legitimate business purposes (warranty claims, dispute resolution)
• Ongoing service relationships (we need your information to provide services)

8.4 Right to Complain

If you have concerns about how we handle your personal information, you can lodge a complaint (see Section 12).

8.5 Dealing with Us Anonymously

Where practicable, you may interact with us anonymously or using a pseudonym (e.g., general enquiries via website). However, we cannot provide repair services without collecting your name, contact details, and service address.

9. COOKIES AND WEBSITE TECHNOLOGIES

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our websites. They help us remember your preferences, analyze website traffic, and improve user experience.

9.2 Types of Cookies We Use

Essential Cookies:

• Required for website functionality (login sessions, security features)
• Cannot be disabled without affecting website performance

Analytics Cookies:

• Google Analytics: Tracks page views, visitor behavior, traffic sources
• Purpose: Understand how visitors use our website, identify popular content

Marketing Cookies:

• Facebook Pixel: Tracks conversions and enables targeted advertising
• Google Ads: Measures ad performance and enables remarketing
• Purpose: Show relevant ads, measure marketing effectiveness

9.3 Managing Cookies

You can control cookies through your browser settings:

• Block all cookies: May affect website functionality
• Delete cookies: Remove existing cookies from your device
• Opt out of analytics: Use browser extensions like Google Analytics Opt-out

Note: Disabling cookies may limit your ability to use certain website features.

9.4 Third-Party Tracking

Our websites may contain links to third-party sites or embed third-party content. These third parties may use their own cookies and tracking technologies, which are governed by their respective privacy policies (not this policy).

10. THIRD-PARTY SERVICES

10.1 Services We Use

We use various third-party services to operate our business:

Payment Processing:

• Credit card transactions processed by PCI-DSS compliant payment gateways
• We do NOT store full credit card numbers on our systems

Website and Hosting:

• WordPress (content management)
• Web hosting providers (server infrastructure)
• Content Delivery Networks (CDNs)

Communication Tools:

• Email service providers
• SMS/text messaging platforms
• Phone systems (may include call recording)

Marketing Platforms:

• Email marketing services (newsletters, promotions)
• Customer Relationship Management (CRM) systems
• Social media platforms (Facebook, Google My Business)

10.2 Third-Party Responsibility

While we choose reputable service providers, we are NOT responsible for the privacy practices of third parties. We recommend reviewing their privacy policies.

11. MARKETING COMMUNICATIONS

11.1 Types of Marketing

With your consent, we may send you:

• Special offers and promotions
• Service reminders (annual oven cleaning, warranty expiry)
• Newsletters and tips
• Seasonal maintenance advice

11.2 Consent

We will only send marketing communications if:

• You have provided express consent (e.g., ticked an opt-in box)
• You are an existing customer and the communication relates to similar services
• We have obtained consent through another lawful method

11.3 Opt-Out / Unsubscribe

You can opt out of marketing communications at any time:

• Click the "Unsubscribe" link in any marketing email
• Reply "STOP" to SMS marketing messages
• Email us at repairs@in-box.com.au with "Unsubscribe" in the subject line
• Call us on 0411 377 955 and request removal

Note: Opting out of marketing does NOT affect essential service communications (appointment confirmations, invoices, warranty notices).

12. PRIVACY COMPLAINTS AND CONCERNS

12.1 How to Complain

If you have a concern or complaint about how we handle your personal information:

Step 1: Contact Us

• Email: repairs@in-box.com.au
• Phone: 0411 377 955 or 08 8377 7115
• Mail: Privacy Officer, Adelaide Corporate Pty Ltd, 266-268 Paynham Road, Payneham SA 5070
• Provide details of your complaint and desired outcome

Step 2: We Investigate

• We will acknowledge your complaint within 7 days
• We will investigate and respond within 30 days
• We may request additional information to investigate your complaint

Step 3: Resolution

• We will provide a written response outlining our findings and any actions taken
• If you are not satisfied with our response, you can escalate to the OAIC (see below)

12.2 External Complaint

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

OAIC Contact Details:

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au
• Mail: GPO Box 5218, Sydney NSW 2001

13. CHILDREN'S PRIVACY

13.1 Age Restrictions

Our services are NOT directed at children under 18 years of age. We do not knowingly collect personal information from children without parental consent.

13.2 Parental Consent

If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information as soon as reasonably practicable.

13.3 Parent/Guardian Rights

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately.

14. CHANGES TO THIS POLICY

14.1 Updates

We may update this Privacy Policy from time to time to reflect:

• Changes in privacy laws or regulations
• New technologies or business practices
• Customer feedback or operational improvements

14.2 Notification

When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email (if you have subscribed to communications)
• Display a prominent notice on our website

14.3 Continued Use

Your continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.

15. CONTACT INFORMATION

15.1 Privacy Officer

For all privacy-related enquiries, complaints, or requests, contact our Privacy Officer:

Adelaide Corporate Pty Ltd
Trading as Adelaide Oven Repairs®
ABN 13 145 484 313

Postal Address:
266-268 Paynham Road
Payneham SA 5070
Australia

Phone:
0411 377 955 (Mobile)
08 8377 7115 (Office)

Email:
repairs@in-box.com.au

Website:
adelaideovenrepairs.com.au

15.2 Business Hours

Monday to Friday: 8:00 AM – 5:00 PM (Australian Central Standard Time)
Saturday: By appointment only
Sunday: Closed

Document Control:
Version: 2.0
Approved by: Adelaide Corporate Pty Ltd Management
Effective Date: 12 February 2025
Review Date: 12 February 2026