TERMS OF SERVICE - WEBSITE USE

Adelaide Oven Repairs® - adelaideovenrepairs.com.au

Effective Date: February 2026
Operator: Adelaide Corporate Pty Ltd ABN 13 145 484 313
Trading As: Adelaide Oven Repairs® (Registered Trademark TM2442368)

TABLE OF CONTENTS

1. ACCEPTANCE OF TERMS
2. SCOPE OF THESE TERMS
3. WHO WE ARE
4. WEBSITE PURPOSE AND INTENDED USE
5. ACCEPTABLE USE POLICY
6. INTELLECTUAL PROPERTY RIGHTS
7. CUSTOMER STANDING AND REVIEW RIGHTS
8. PRIVACY AND DATA HANDLING
9. DISCLAIMERS AND LIMITATIONS
10. WEBSITE AVAILABILITY AND MODIFICATIONS
11. UPDATES TO THESE TERMS
12. TERMINATION OF ACCESS
13. GOVERNING LAW AND JURISDICTION
14. GENERAL PROVISIONS
15. CONTACT INFORMATION
16. ACKNOWLEDGMENT AND ACCEPTANCE

1. ACCEPTANCE OF TERMS

By accessing and using this website (adelaideovenrepairs.com.au and related Adelaide Oven Repairs® domains), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

If you do not agree to these terms, you must leave this website immediately.

This agreement is formed when you click "I Accept" on the website access banner or continue to use the website after viewing these terms.

2. SCOPE OF THESE TERMS

2.1 What These Terms Cover

These Terms of Service govern your use of this website only. They cover:

• Website access and acceptable use
• Intellectual property rights
• Customer standing and review rights
• Privacy basics
• Disclaimers and limitations

2.2 Service Contract Terms

IMPORTANT: If you book repair services with us, separate comprehensive Terms and Conditions apply to that service contract. Those terms are available at:

• Website: www.adelaideovenrepairs.com.au/tcs/
• Provided at time of booking
• Available on request: repairs@in-box.com.au or 0411 377 955

By booking services, you agree to both:

1. These Terms of Service (website use)
2. Our Terms and Conditions (service contract)

3. WHO WE ARE

• Legal Entity: Adelaide Corporate Pty Ltd
• ABN: 13 145 484 313
• ACN: 145 484 313
• Trading Name: Adelaide Oven Repairs® (Registered Trademark TM2442368)
• Founded: 1 October 2010
• Address: 266-268 Payneham Road, Payneham SA 5070
• Phone: 0411 377 955 or 08 8377 7115
• Email: repairs@in-box.com.au

4. WEBSITE PURPOSE AND INTENDED USE

4.1 Purpose

This website exists to:

• Provide information about our oven, stove, and cooktop repair services
• Allow prospective customers to request quotes and book repairs
• Display our service areas, pricing, and contact information
• Serve as our primary business communication platform

4.2 Intended Users

This website is intended for:

• Individuals seeking oven/stove repair services in Adelaide
• Existing customers checking service information
• Potential customers evaluating our services

4.3 Website Access

While this website is publicly accessible via the internet, by using it you agree:

• You are accessing it for legitimate purposes (obtaining information about our services or booking repairs)
• You will comply with these Terms of Service
• You will not use the website for purposes that harm our business

5. ACCEPTABLE USE POLICY

5.1 You May Use This Website To:

• Research our services and pricing
• Request quotes for oven/stove repairs
• Book repair appointments
• Contact us with service inquiries
• Access your service history (if you're an existing customer)
• Read customer reviews and testimonials

5.2 You Must NOT Use This Website To:

• Scrape, copy, or reproduce content for commercial purposes
• Monitor, copy, or mirror our site using automated means (bots, scrapers)
• Reverse engineer or attempt to access source code
• Interfere with website operation or security
• Use content to train AI models or large language models without written permission
• Collect customer information or contact details
• Post false, misleading, or defamatory content
• Violate any applicable laws or regulations

5.3 Violation Consequences

Violation of acceptable use provisions may result in:

• Immediate termination of website access
• Legal action for damages
• Referral to law enforcement (where criminal activity is suspected)

6. INTELLECTUAL PROPERTY RIGHTS

6.1 Ownership

All content on this website is owned by Adelaide Corporate Pty Ltd or licensed to us, including:

• Text, graphics, logos, images, photographs
• Website design, layout, and compilation
• Software, code, and functionality
• Trademarks: Adelaide Oven Repairs® and related marks
• Service descriptions, pricing information, and business methods

6.2 Copyright Protection

All website content is protected by Australian and international copyright law. You may:

• ✅ View pages in your browser for personal evaluation of our services
• ✅ Print individual pages for personal reference
• ✅ Share our website URL with others

You must NOT:

• ❌ Copy, reproduce, or republish content without written permission
• ❌ Use content for commercial purposes
• ❌ Create derivative works from our content
• ❌ Remove copyright notices or attributions
• ❌ Use our trademarks or business name without authorization

6.3 Requesting Permission

To request permission for any use beyond personal viewing:

• Email: repairs@in-box.com.au
• Subject: "Content Use Permission Request"
• Include: detailed description of intended use, scope, duration, and distribution

We reserve the right to deny permission or require licensing fees.

6.4 Enforcement

We actively enforce our intellectual property rights. Unauthorized use may result in:

• Cease and desist notices
• Legal action for copyright infringement
• Claims for damages and legal costs
• Criminal prosecution where applicable

7. UNDERSTANDING YOUR CUSTOMER STATUS

7.1 Purpose of This Section

To ensure reviews and feedback reflect genuine customer experiences, we want to clarify when you become a "Customer" with us.

This helps ensure:

• Reviews come from people who actually contracted for and received our services
• Feedback is based on direct personal experience (not secondhand observations)
• Reviews accurately reflect the customer-business relationship
• Clarity about who has standing to comment on our services

By using this website, you acknowledge these definitions.

7.2 When You Become a "Customer"

You are considered a "Customer" when you meet ALL of these criteria:

1. You entered into a contract (written or verbal) with Adelaide Corporate Pty Ltd for repair services
2. You received the services - our technician attended your property and performed work pursuant to the contract
3. You are named on the invoice as the party responsible for payment
4. You paid (or are contractually obligated to pay) for the services you received
5. You can provide proof of this customer relationship (invoice, receipt, payment confirmation)

In simple terms: You are a Customer if you personally contracted for the service, you personally are named on the invoice, and you personally paid (or owe payment) for the work.

7.3 Common Situations - Who Is the Customer?

Here are common scenarios to help you understand customer status:

Scenario 1: Rental Property Repairs

• Situation: Landlord books and pays for oven repair at a rental property. Tenant is present during the repair.
• Customer: The landlord (they contracted and paid)
• Not a Customer: The tenant (they observed but did not contract or pay)
• Who may review: The landlord has Customer status and may review their experience. The tenant does not have Customer status.

Scenario 2: Family Member or Gift

• Situation: Mother books and pays for oven repair at her daughter's house as a gift. Daughter is present during repair.
• Customer: The mother (she contracted and paid)
• Not a Customer: The daughter (she received benefit but did not contract or pay)
• Who may review: The mother has Customer status and may review her experience. The daughter does not have Customer status.

Scenario 3: Quote Request Only

• Situation: Person requests a quote, receives the quote, but does not proceed to book services.
• Customer: No customer relationship exists
• Not a Customer: Quote requesters who do not proceed to contract for services
• Who may review: Without a completed service transaction, there is no Customer status.

Scenario 4: Property Manager Acting as Agent

• Situation: Property manager books repair on behalf of property owner. Owner pays the invoice.
• Customer: The property owner (they are the principal and payor)
• Not a Customer: The property manager (acting as agent only)
• Who may review: The property owner has Customer status. The property manager does not.

Scenario 5: Household Member Present

• Situation: Husband books and pays for oven repair. Wife is home when technician arrives.
• Customer: The husband (named on invoice and paid)
• Not a Customer: The wife (present but not the contracting party)
• Who may review: The husband has Customer status and may review. The wife does not have Customer status in her own right.

7.4 Why Customer Status Matters

Customer status matters because:

• Reviews should reflect direct contractual relationships - the person who contracted for and paid for services is best positioned to evaluate our performance
• Third-party observations differ from customer experiences - being present during a service is different from being the party responsible for the transaction
• Legal standing to comment - Customers have a legitimate contractual relationship that gives them standing to comment on service quality, whereas third parties do not
• Accuracy and accountability - Customers can be verified through invoices and payment records, ensuring reviews are genuine

7.5 Guidance for Posting Reviews

If You ARE a Customer (meet all criteria in Section 7.2):

You have standing to post reviews about your experience, subject to these expectations:

• ✅ Be truthful and factual - base reviews on your actual experience
• ✅ Review YOUR service - comment only on services you personally contracted for and received
• ✅ Be prepared to verify - you should be able to provide proof of Customer status (invoice, receipt) if requested
• ✅ Try resolution first - if you're unhappy, contact us first (see our Terms and Conditions Section 9.5) before posting negative reviews
• ✅ Be fair and balanced - avoid defamatory, malicious, or exaggerated statements

If You Are NOT a Customer (don't meet all criteria in Section 7.2):

We respectfully ask that you understand:

• 📋 You do not have a direct customer relationship with Adelaide Corporate Pty Ltd
• 📋 Your observations are secondhand - you may have been present, but you were not the contracting party
• 📋 You lack standing to comment on a contractual service relationship you were not party to
• 📋 Reviews from non-Customers may constitute:
  • Breach of these Terms of Service (which you accepted by using our website)
  • Injurious falsehood or defamation (if statements are false and damaging)
  • Interference with our business relationships

If you have concerns but are not a Customer: Please direct the actual Customer (the person who contracted and paid) to contact us or post their own review based on their direct experience.

7.6 Review Platform Considerations

Important Note: Third-party review platforms (Google, Facebook, etc.) have their own review policies that may differ from our Customer definition.

However:

• By using our website, you agree to our Terms of Service and Customer definitions
• Our Terms create contractual obligations separate from third-party platform policies
• We reserve our legal rights to address reviews that violate our Terms, regardless of platform policies

We encourage genuine Customer reviews and welcome all factual feedback from people who have actually contracted for and received our services.

7.7 Verification and Disputes

If there is a dispute about Customer status:

• We may request proof of Customer status (invoice, receipt, payment confirmation)
• If you cannot provide proof that you meet all criteria in Section 7.2, you are not a Customer for purposes of these Terms
• We reserve the right to flag or respond to reviews from non-Customers, including requesting platform removal where appropriate

Contact us if you have questions about your Customer status:

• Email: repairs@in-box.com.au
• Phone: 0411 377 955 or 08 8377 7115

7.8 Our Commitment to Genuine Reviews

We value honest feedback from our Customers. We:

• ✅ Welcome both positive and negative reviews from genuine Customers
• ✅ Respond professionally to Customer concerns and complaints
• ✅ Take feedback seriously and use it to improve our services
• ✅ Do not suppress, manipulate, or incentivize reviews
• ✅ Comply with Australian Consumer Law and review platform guidelines

Our goal is simple: Ensure reviews accurately reflect genuine customer experiences and come from people who actually contracted for, received, and paid for our services.

8. PRIVACY AND DATA HANDLING

8.1 Privacy Policy

Your use of this website is also governed by our Privacy Policy, which explains:

• What personal information we collect
• How we use and store your information
• Your privacy rights under the Privacy Act 1988 (Cth)
• How to access or correct your information

Full Privacy Policy: Available at www.adelaideovenrepairs.com.au/privacy-policy

8.2 Information We Collect

When you use this website, we may collect:

• Contact information (name, email, phone, address) when you request quotes or book services
• Technical information (IP address, browser type, device information)
• Usage information (pages viewed, time spent, click patterns)
• Cookies and similar tracking technologies

8.3 How We Use Information

We use information collected via this website to:

• Respond to quote requests and service inquiries
• Process booking requests
• Communicate about scheduled appointments
• Improve website functionality and user experience
• Comply with legal obligations

8.4 Your Consent

By using this website, you consent to:

• Collection of information as described in our Privacy Policy
• Use of cookies and tracking technologies
• Storage of information on servers in Australia and secure cloud services

You may withdraw consent by ceasing to use the website.

9. DISCLAIMERS AND LIMITATIONS

9.1 Website "As Is"

This website is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the website will be uninterrupted, error-free, or secure
• Warranties regarding accuracy or completeness of content

9.2 Information Accuracy

While we strive to provide accurate information:

• Pricing may change without notice
• Service availability may vary
• Information may become outdated
• Errors or omissions may occur

Always confirm current pricing and availability by contacting us directly.

9.3 No Professional Advice

Content on this website is for general information only and does not constitute:

• Professional repair advice for your specific appliance
• Diagnosis of appliance problems
• Guarantee that we can repair your particular appliance

Always book an on-site assessment for accurate diagnosis and pricing.

9.4 Third-Party Links

Our website may contain links to third-party websites (manufacturers, parts suppliers, review platforms). We:

• Do not control or endorse third-party websites
• Are not responsible for third-party content
• Make no warranties about third-party sites

Use third-party links at your own risk.

9.5 Limitation of Liability

To the maximum extent permitted by Australian law:

We are not liable for any loss or damage arising from:

• Use of or inability to use this website
• Reliance on information provided on this website
• Viruses or malicious code transmitted via this website
• Unauthorized access to or alteration of your data
• Third-party conduct or content
• Errors, interruptions, or delays in website operation

This limitation applies to:

• Direct, indirect, incidental, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Costs of substitute services

9.6 Australian Consumer Law

Nothing in these Terms of Service excludes, restricts, or modifies:

• Rights or remedies under the Australian Consumer Law (ACL)
• Consumer guarantees that cannot be excluded under the ACL
• Any other rights you have under Australian law that cannot be lawfully excluded

Where we provide services (not just website access), ACL consumer guarantees apply to those services.

10. WEBSITE AVAILABILITY AND MODIFICATIONS

10.1 No Guarantee of Availability

We do not guarantee that:

• This website will be available at all times
• Access will be uninterrupted or error-free
• The website will be free from viruses or malicious code
• Defects will be corrected promptly

10.2 Right to Modify or Suspend

We reserve the right, at any time and without notice, to:

• Modify, suspend, or discontinue the website (in whole or in part)
• Change website features, functionality, or content
• Impose limits on certain features or restrict access
• Update these Terms of Service

We are not liable for any modification, suspension, or discontinuance of the website.

10.3 System Requirements

You are responsible for:

• Ensuring your device and internet connection meet technical requirements
• Implementing adequate security measures (antivirus, firewall)
• Costs of internet access and data usage

11. UPDATES TO THESE TERMS

11.1 Right to Update

We reserve the right to update these Terms of Service at any time by:

• Posting updated terms on this website
• Updating the "Effective Date" at the top of this document

11.2 Your Responsibility

You are responsible for:

• Reviewing these Terms periodically for changes
• Ceasing to use the website if you do not agree to updated terms

Continued use after changes = acceptance of updated terms

11.3 Notification

We are not required to provide individual notice of changes, but we may choose to:

• Display a banner announcing significant changes
• Send email notification to registered users

12. TERMINATION OF ACCESS

12.1 Your Right to Stop Using Website

You may stop using this website at any time for any reason.

Cessation of website use does not affect:

• Rights or obligations under existing service contracts
• Our rights to enforce these Terms for past breaches

12.2 Our Right to Terminate Access

We may terminate or suspend your access to this website immediately, without notice, if:

• You breach these Terms of Service
• You engage in unlawful or harmful conduct
• We believe termination is necessary to protect our business
• Required by law or legal authority

12.3 Effect of Termination

Upon termination:

• Your right to access this website ceases immediately
• Provisions that by their nature should survive (intellectual property, liability limitations, governing law) remain in effect

13. GOVERNING LAW AND JURISDICTION

13.1 South Australian Law

These Terms of Service are governed by and construed in accordance with the laws of South Australia and the Commonwealth of Australia.

13.2 Jurisdiction

You irrevocably submit to the non-exclusive jurisdiction of the courts of South Australia and any courts that may hear appeals from those courts.

This means:

• Disputes may be heard in South Australian courts
• We may bring proceedings in your location if we choose
• South Australian law applies regardless of where you access the website

14. GENERAL PROVISIONS

14.1 Entire Agreement (Website Use)

These Terms of Service constitute the entire agreement between you and Adelaide Corporate Pty Ltd regarding website use (but not service contracts).

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable:

• That provision is severed
• Remaining provisions remain in full force and effect
• Invalid provision is replaced with valid provision closest to original intent

14.3 No Waiver

Failure to enforce any provision does not constitute a waiver of:

• That provision
• Our right to enforce it in the future
• Any other provision

14.4 Assignment

You may not assign or transfer your rights or obligations under these Terms.

We may assign or transfer our rights or obligations:

• To related entities
• In connection with merger, acquisition, or sale of business
• To service providers or contractors

14.5 Relationship

These Terms do not create:

• Partnership, joint venture, or agency relationship
• Employment relationship
• Franchise relationship

You have no authority to bind Adelaide Corporate Pty Ltd or make commitments on our behalf.

15. CONTACT INFORMATION

15.1 How to Contact Us

For questions about these Terms of Service or website use:

Adelaide Oven Repairs®
Adelaide Corporate Pty Ltd ABN 13 145 484 313

• Address: 266-268 Payneham Road, Payneham SA 5070
• Phone: 0411 377 955 (primary) or 08 8377 7115 (office)
• Email: repairs@in-box.com.au
• Website: www.adelaideovenrepairs.com.au

Preferred Contact Method: Email (repairs@in-box.com.au) for fastest response

Business Hours: Monday-Friday, 9:00 AM - 5:00 PM (Australian Central Standard Time)

15.2 Service Bookings

To book repair services:

• Online: www.adelaideovenrepairs.com.au/book-now
• Phone: 0411 377 955
• Email: repairs@in-box.com.au

15.3 Complaints or Disputes

For complaints or disputes:

1. First contact us directly (details above) - we aim to resolve issues promptly
2. If unresolved, follow dispute resolution process in our Terms and Conditions Section 9.5
3. You may also contact Consumer and Business Services (CBS): www.cbs.sa.gov.au or 131 882

16. ACKNOWLEDGMENT AND ACCEPTANCE

By clicking "I Accept" on the website access banner or by continuing to use this website, you acknowledge that:

1. ✅ You have read and understood these Terms of Service
2. ✅ You agree to be bound by these Terms
3. ✅ You understand the distinction between Customer and Non-Customer status
4. ✅ You agree that only paid Customers may post reviews
5. ✅ You understand that violations may result in legal action
6. ✅ You consent to collection and use of information per our Privacy Policy
7. ✅ If you book services, separate Terms and Conditions apply
8. ✅ These Terms are governed by South Australian law

If you do not agree to these Terms, you must leave this website immediately.

END OF TERMS OF SERVICE

Document Information:

• Document Type: Terms of Service (Website Use)
• Effective Date: February 2026
• Last Updated: 12 February 2026
• Version: 2.0
• Replaces: Previous Terms of Service (all versions)

Related Documents:

• Terms and Conditions (Service Contract): www.adelaideovenrepairs.com.au/tcs/
• Privacy Policy: www.adelaideovenrepairs.com.au/privacy-policy
• Warranty Policy: www.adelaideovenrepairs.com.au/warranty-policy

Copyright Notice:
© 2026 Adelaide Corporate Pty Ltd. All rights reserved. Adelaide Oven Repairs® is a registered trademark (TM2442368). Unauthorized reproduction prohibited.