Electronic Parts

Electronic Parts

Please make sure you read the below before ordering electronic parts

BE SURE BEFORE YOU ORDER

Electronic Parts are not returnable or refundable once the seal on the packaging has been broken! Payment for any Electronic Parts ordered on your behalf must be made prior to any order being placed on our suppliers. Freight is at the customer’s cost! Sometimes Control boards come with installation instructions other times they do not! We install and test the new electronic parts but can not be held liable for any condition other than faulty workmanship. We charge time for whatever instruction you provide. This means if we install an electronic part and have not been informed that a programming procedure is required upon start up; then any additional time is chargeable. Including receiving instructions and technical materials.

Digital temperature probe

Rudimentary digital probe

Controller, PCB’s, Timers, Power boards, User Interface Card, Power Card, whatever the name that is used, most ovens are distinguished by two main styles: Electronic or Analogue. The electronic oven uses a digital probe to determine its temperature which in its most rudimentary form looks like this. Which connects to a Printed Circuit Board (PCB) of some sort which calibrates and uses the information from the probe to determine the oven temperature.

The benefit is a much more precise oven temperature control. The disadvantage is the cost of the electronic board(s) involved in the logic’s required to control temperature if it fails. Also PCB’s are far more likely to become No Longer Available (NLA) earlier than it’s analogue counterpart, the thermostat.

Thermostats are basically a switch controlled by a bellows that expands and contracts as it heats or cools. The bellows are attached to a copper bulb via a copper tube that is filled with alcohol. The copper is basically porous and leaks a little bit of its alcohol every year. It takes normally around 15-20 years for that leakage to become noticeable to the oven user. By that time they normally complain about burning everything or at least most things.

Electronic device

Electronic device

We can’t or more accurately we don’t diagnose electronic boards! The reason is simple! Cost! To properly diagnose an electronic circuit board we need a circuit diagram/schematic, part specifications and test equipment such as Oscilloscope, meter, etc. Manufacturers don’t make this information available.

Often when a element, fan, light or other component short circuits it causes a high current for a very short interval which stresses the components that control the power to the faulty device. For instance a relay (electrically energized switch) on the PCB can be welded shut during the fault event. Or blown clear so the contacts no longer make contact. In 80% of cases fitting a new electronic board without a full component test and verification will be the most economical scenario. However, in small a percentage of cases, other components may need to be replaced in order to complete the repair.

The challenge is to decide whether to spend the extra time to test the other devices that may have been subjected to damage during the fault event. This takes additional time and may ultimately prove unnecessary. And given the small percentage of times other devices have been damaged during the fault event we tend to recommend you take the gamble. What we do make clear is; a small percentage of times this is going to backfire. In this event we won’t be held liable for the consequence(s) of your choice.

Why tell you all this; because if you have a digital oven that has failed, it is likely you will be faced with a decision; is it economical to fix it or not!

There are a number of issues that need to be carefully considered before you make a decision to proceed with fitting new electronic parts:

  • Electronic parts can not be returned once removed from their packaging.
  • Electronic components come in three main forms, the User interface/display, the Main board and the sensory devices. These can be individual boards linked by cabling or they can be one. As we can’t diagnose electronic boards, the safe choice is to replace all interfacing components.
  • Fitting a new circuit board without verifying interfacing components are free from damage or defect means further damage can be done to the new board.
  • We take all care, but the risk/responsibility for fitting new electronic parts remains with the Customer.

Book now and save!

Did you know there’s a 10% discount for booking online?

***No Tax Invoice***

This form – and the 10% discount – is for domestic customers only.

You have made a booking; a confirmation will be provided within 8 hours!

If you are a Rental Property Owner/Manager/Tenant/Commercial Operator please use the Rental booking form.

If you use this Booking Form you will not receive a “Tax invoice”.

Electric Oven Repair

Book online and save 10%

Booking online saves time, errors and provides a written record of the appointment details. We pass this saving on via a 10% discount. Please make sure your email/mobile phone number is correct, as we sms/email a time and date confirmation. If the date you have selected is not available we will continue to communicate via email to finalise a time and date confirmation. By submitting a booking means you have agreed to have us attend your property to repair your appliance and have accepted our terms and conditions. We will send you a date and time confirmation by sms/email as you choose. Your receiving the date and time confirmation does not negate your booking obligations.

Please note* This form is for privately owned residences only. If you are a Property Owner/Manager or Tenant; please use our rental property form.

Note*

We carry a selection of spares for the most common faults and should our technician not have the required parts on board, there is no additional Service Call Out Charge for the return visit. Warranty claims must be submitted in writing, and when applicable are conditional upon all accounts and payments being in order and fully settled as per our trading terms. Things go wrong! If you haven’t received your booking confirmation by the time you anticipated; call! The amount of incorrect phone numbers/ email addresses etc. we receive means you might not receive your confirmation as anticipated. Ring us before you go off making alternate arrangements. All postponements or cancellations must be submitted in writing 24 hours prior to the appointment time. Failure to do so in a timely manner will incur cancellation charges.

Contingency Bookings

If you are not sure what Contingency bookings are; then read on! It’s when a customer makes a booking, but then rings around to find another repairer who can maybe make it earlier! This is not just frowned upon, but makes up a big part of lost revenue for any repair operation. So please; do the ring around before making a booking. And then if we end up your best option, please then make a booking.

*During business hours. Over-night submissions will be responded to the following business day.

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Electric Booking Form


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