It's unfortunate, but unintended consequences can happen during repairs or maintenance. When problems arise, they often become cause for debate. Our goal is to share examples of those occurrences and explain our position so that customers can better understand these challenges.
Who's Fault Is It? Sometimes, things simply aren’t anyone’s fault. We hope this guide provides clarity and transparency to avoid unnecessary arguments and build realistic expectations.Common Issues: What to Expect
Globes
Globe filaments become more brittle as they age, and many lower-quality globes don’t last long to begin with due to modern mass production. We source globes with good track records, but even these cannot guarantee longevity. When installing globes:
- We exclude labour from the fitting process to avoid warranty disputes.
- If the globe fails within the warranty period, we will replace it via mail at no extra cost. No labour-related guarantees are provided.
If these terms aren’t acceptable, please inform us, and we’ll be happy not to fit the globe for you.
Neon Indicators
Neon indicators—those green, red, or orange lights on your appliances—are prone to issues, particularly during panel disassembly:
- The plastic receptacles are fragile, and moving associated cables can dislodge the LED.
- In many cases, the LED has already degraded, but we won’t always know this until reassembly.
Since there is a wide variety of LEDs, and some may already have been non-functional for years, we cannot accept liability for their failure. If this is a concern:
- Notify us before work begins to document the LED's condition.
- We’ll show you its state as soon as it becomes accessible.
Gas Connections
Oven repairs often require moving the unit to access its rear. Gas connections can sometimes become loose during this process, even when properly installed:
- We recommend having a licensed gas technician inspect the connections for leaks after any maintenance or movement.
- This inspection ensures your safety, as movement or age may deteriorate the connection over time.
We cannot be held responsible for gas-related issues, but encouraging proactive checks protects you and your appliance.
Gas Burner Ovens
Gaining access to electrical components often requires removing the burners from gas burner ovens. Unfortunately, this can lead to complications:
- Burner bases are typically cast alloy and secured with small stainless steel screws that may corrode over time.
- Removing these screws can sometimes damage the burner bases, making them irreparable. A replacement is often necessary.
While we strive to minimize damage, we cannot always guarantee that removal will not result in breakages. Any repairs involving drilling or replacement will be discussed beforehand.
Fitting New Elements and Dealing with Hygroscopic Materials
When fitting new elements, issues can arise when materials are hygroscopic: meaning they absorb moisture from the air. Moisture can trigger safety switches, causing nuisance tripping of the circuit.
Workaround for Hygroscopic Elements
To resolve this issue, it’s necessary to heat the element and dry it out, preventing further tripping. This step ensures the functionality and reliability of the new element after installation.
We typically bypass the safety circuit to achieve this. However, that may not always be possible. We recommend in this situation scheduling an appropriate amount of time for this process to be conducted safely and effectively.
Final Notes
While we strive to deliver quality work, some unintended consequences are outside our control due to the design, age, or condition of your appliance. Please feel free to communicate any specific concerns before work begins, this includes highlighting other issues that might not be part of the primary fix you are hoping to resolve; we’ll do our best to accommodate your needs.
Your understanding and cooperation are greatly appreciated as we work together to achieve the best possible results for your appliance.
