WARRANTY POLICY

Adelaide Corporate Pty Ltd trading as Adelaide Oven Repairs®

Effective Date: 11 February 2026

This Warranty Policy outlines the warranties provided by Adelaide Corporate Pty Ltd trading as Adelaide Oven Repairs® (referred to as "Adelaide Oven Repairs®", "Adelaide Corporate Pty Ltd", "we", "us" or "our") for repair services and parts supplied.

This policy applies to all repairs undertaken by us and is in addition to your rights under the Australian Consumer Law (ACL) as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the ACL or any other applicable laws.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

TABLE OF CONTENTS

1. Definitions
2. Burden of Proof for Warranty Claims
3. Customer Representation of Appliance Condition
4. Making a Warranty Claim
5. Warranty Coverage
6. Exclusions to Warranty
7. Component Isolation Principle
8. Intermittent Faults
9. Diagnostic Charges for Unrelated Faults
10. Types of Warranties
11. Consequential Loss
12. Summary - Not Covered by Warranty
13. Contact Us

1. DEFINITIONS

• "Adelaide Corporate Pty Ltd" means the legal entity ABN 13 145 484 313, its successors and assigns
• "Adelaide Oven Repairs®" means the trading name and brand under which Adelaide Corporate Pty Ltd operates
• "Consumer" means a person (other than a body corporate) who purchases goods or services for personal, domestic, or household use
• "Customer" means any person who has purchased goods or services from us and is named on the invoice as the paying party
• "Guarantor" means the person or entity who agrees to be liable for the Customer's debts
• "Goods" means any parts or materials supplied as part of our repair services
• "Appliance" means any appliance repaired or serviced by us
• "Services" means the repair work performed by us
• "Warranty Provider" means any third-party manufacturer or supplier providing warranty on parts
• "Warranty Work" means repairs covered under a third-party warranty
• "Component" means a specific part or assembly of the Appliance (e.g., element, thermostat, fan motor, door hinge)
• "Unrelated Component" means any component that is not the specific component we repaired or replaced

2. BURDEN OF PROOF FOR WARRANTY CLAIMS

2.1 Customer Must Prove Causation

To make a valid warranty claim, Customer MUST prove ALL of the following:

(a) The SPECIFIC component we repaired/replaced has failed

(b) The failure is DIRECTLY CAUSED by our workmanship or a defective part we supplied

(c) The fault did NOT exist before our service

(d) Customer did NOT misrepresent the appliance condition (see Section 3)

(e) Customer did NOT attempt DIY repairs before or after our service (see Section 6.3)

(f) The fault is NOT with an unrelated component we did not repair

(g) The fault is NOT an intermittent issue that existed before our service (see Section 8)

2.2  Assessment of Warranty Claims

2.2 Assessment of Warranty Claims

We will assess each warranty claim on its merits. To accept a warranty claim under our voluntary warranty, we must be reasonably satisfied that:

(a) The fault is with the specific component we repaired or replaced
(b) The fault is directly caused by our workmanship or a defective part we supplied
(c) The fault did not exist before our service
(d) Customer has not misrepresented appliance condition (Section 3)
(e) Customer has not attempted DIY repairs (Section 6.3)
(f) The fault is not with an unrelated component (Section 7)
(g) The fault is not a pre-existing intermittent issue (Section 8)

If we are not reasonably satisfied the claim meets these requirements, we will decline the warranty claim and standard diagnostic charges apply.

Customer bears the burden of establishing that any fault is covered by our warranty or, if claiming under Australian Consumer Law, that the requirements of that law are met. We may request reasonable evidence to assess the claim.

2.3 Default Presumptions

Unless Customer provides clear evidence to the contrary:

• Faults with unrelated components are presumed unrelated to our repair
• Intermittent faults are presumed pre-existing
• Faults discovered during testing are presumed pre-existing
• Customer statements about appliance condition are presumed accurate and binding

2.4 Evidence Required

Customer must provide:

• Invoice/receipt showing what component we repaired
• Description of how current fault relates to component we repaired
• Evidence fault did not exist before our service (if challenged)
• Confirmation no DIY repairs occurred

2.5 Adelaide Oven Repairs® Right to Inspect

We reserve absolute right to inspect Appliance before accepting warranty claim. If Customer refuses inspection, warranty claim is automatically denied.

3. CUSTOMER REPRESENTATION OF APPLIANCE CONDITION

3.1 Binding Representations

By booking our service, Customer makes BINDING REPRESENTATIONS that:

(a) Customer has disclosed ALL known faults with the appliance

(b) Customer has disclosed ANY previous repair attempts (DIY or by others)

(c) Customer's description of the problem is ACCURATE and COMPLETE

(d) If Customer states "only [X] is broken" or "everything else works perfectly", Customer is making a BINDING WARRANTY about appliance condition

(e) Customer will not attempt to shift liability for pre-existing faults onto Adelaide Oven Repairs®

3.2 "Working Perfectly" Statements

When Customer states appliance was "working perfectly" or "only [specific part] broken", Customer is representing:

• ALL other components were functioning properly before our service
• Customer has tested all functions and found them working
• No other faults exist, known or unknown
• Customer will not claim other faults are our responsibility

3.3 Consequences of Misrepresentation

If Customer misrepresented appliance condition, our voluntary 3-month workmanship warranty DOES NOT APPLY and:

(a) Customer is liable for ALL diagnostic time spent investigating the claim

(b) We may refuse further service

(c) Constitutes BREACH OF CONTRACT

(d) Customer may be liable for costs incurred responding to false warranty claims

(e) We reserve right to charge standard rates for all time spent

Your Australian Consumer Law Rights: This exclusion applies to our voluntary warranty only. Your statutory rights under the Australian Consumer Law are not affected by this exclusion, though you must still prove any claim under the ACL meets the requirements of that law, including that any fault was not caused by your misrepresentation of the appliance condition.

3.4 Real-World Example - Element Replacement with Hidden Fault

Scenario:

• Customer calls for element replacement - fixed price $250
• Customer says: "Oven was working perfectly before, only the element is broken"
• Customer admits she removed back panel and extracted broken element piece
• We replace element
• During testing, fan motor doesn't run
• Customer claims: "It was working perfectly before you touched it"

Analysis:

• Customer LIED or FAILED TO DISCLOSE known fan motor issue
• Customer attempted DIY repair (removed panel, extracted element)
• Customer tried to shift liability for pre-existing fan fault
• Fan motor is UNRELATED COMPONENT to element

Warranty Status: VOID

• Customer misrepresented condition ("working perfectly")
• Customer failed to disclose DIY attempt
• Fan motor is unrelated to element replacement

Customer Liability:

• Customer pays for ALL diagnostic time proving element didn't cause fan failure
• Customer pays for separate repair of fan motor issue
• Warranty claim DENIED

4. MAKING A WARRANTY CLAIM

4.1 Report Promptly

Report defects as soon as you discover them. While we recommend reporting within 7 days for fastest resolution, you have the full warranty period (3 months for workmanship) to make a claim.

4.2 Contact Methods

Contact us via:

• Email: repairs@in-box.com.au
• Phone/SMS: 08 8337 7115 or 0411 377 955
• Online warranty claim form: www.adelaideovenrepairs.com.au/warranty-claim

4.3 Information Required

Provide:

• Your job number and service date
• Invoice/receipt
• CLEAR description of the fault with the SPECIFIC component we repaired
  • ✅ GOOD: "Element you replaced is not heating"
  • ❌ VAGUE: "Oven not working"
  • ❌ WRONG: "Fan motor broken" (if we only replaced element)
• Photos or videos if helpful
• Confirmation you have not attempted DIY repairs

4.4 We Will Assess Claim

We will determine:

(a) Whether fault is with component we repaired (warranty), OR
(b) Whether fault is with unrelated component (not warranty), OR
(c) Whether fault was pre-existing (not warranty)

4.5 Inspection Required

You must:

• Make Appliance available for inspection
• Provide access to Appliance
• Not attempt further repairs before inspection
• Immediately turn off Appliance if unsafe

4.6 Third-Party Warranty Claims

We facilitate warranty claims with third-party manufacturers/suppliers but cannot guarantee acceptance. If manufacturer denies warranty, you may be liable for costs incurred. We will advise you of potential costs before proceeding.

5. WARRANTY COVERAGE

5.1 Workmanship Warranty Period

Our standard warranty is 3 months for workmanship from the date of service.

This covers ONLY:

• Installation errors we made
• Incorrect diagnosis by us leading to wrong repair
• Defects directly caused by our repair work
• Failure of the specific component we repaired when caused by our workmanship

5.2 Parts Warranty Period

For parts supplied by us:

• Parts warranty is determined by the manufacturer or supplier
• Typical warranty periods range from 3 to 12 months depending on part
• We will inform you of specific warranty period for major parts at time of service
• We facilitate warranty claims but are bound by manufacturer/supplier terms

5.3 What Workmanship Warranty Covers

Our workmanship warranty covers:

• The SPECIFIC repair or replacement we performed
• Defects DIRECTLY resulting from our installation or repair work
• Failure of components we installed due to OUR workmanship

5.4 What Workmanship Warranty Does NOT Cover

Our warranty does NOT cover:

• Unrelated components we did not repair
• Subsequent failures of other parts
• Pre-existing faults revealed during testing
• Issues caused by factors listed in Section 6 (Exclusions)

5.5 Remedy for Valid Claims

If valid warranty claim is accepted, we will, at our sole discretion:

• Repair the Appliance;
• Replace the defective part; or
• Refund the value of the original repair

5.6 Consumer Law Rights

This warranty is in addition to your consumer guarantees under the ACL. You may have rights beyond this warranty period for defects that were present at the time of service.

6. EXCLUSIONS TO WARRANTY

6.1 MISUSE AND ABUSE

Our warranty does NOT cover damage caused by:

• Failure to properly maintain the Appliance according to manufacturer instructions
• Use for commercial purposes unless specifically agreed in writing
• Accidents, abuse, neglect, or misuse of the Appliance
• Failure to follow instructions or guidelines provided by us
• Use for purposes other than intended
• Continued use after a defect becomes apparent
• Excessive force applied to doors, switches, or controls
• Operating while safety devices, fans, or cooling systems are faulty
• Leaving heating elements on without suitable load or proper cycling

**Note**: These exclusions apply to our voluntary warranty. Your rights under the Australian Consumer Law are not affected by these exclusions.

6.2 ENVIRONMENTAL AND EXTERNAL FACTORS

Our warranty does NOT cover damage from:

• Power surges, lightning strikes, or incorrect electrical supply
• Electrostatic discharge or voltage fluctuations
• Heat, humidity, or environmental conditions beyond product specifications
• Spills, boil-overs, or liquid ingress affecting components
• Dirt, dust, grease buildup, pests, vermin, or insects
• Rust, corrosion, or salt buildup
• Inadequate ventilation as required by manufacturer
• Exposure to chemicals or cleaning products not recommended
• Acts of God, natural disasters, fire, or flood

**Note**: These exclusions apply to our voluntary warranty. Your rights under the Australian Consumer Law are not affected by these exclusions.

6.3 CUSTOMER DIY REPAIRS - WARRANTY EXCLUSION

NY customer attempt to repair, modify, or disassemble appliance means our voluntary 3-month workmanship warranty DOES NOT APPLY.

Actions that exclude our voluntary warranty coverage:

(a) Removing back panels, covers, or trim
(b) Disconnecting or reconnecting ANY components
(c) Testing or replacing ANY parts
(d) Touching electrical or gas connections
(e) ANY attempt to diagnose or fix issues
(f) Following YouTube/online repair tutorials
(g) Extracting or removing broken parts

WHY THIS EXCLUDES WARRANTY COVERAGE:

- We cannot determine what was working before Customer's attempt
- Customer may have created intermittent faults
- Customer may have disturbed unrelated components
- Liability cannot be properly determined
- Customer may have damaged components while accessing appliance

DISCLOSURE REQUIREMENT:
Customer MUST disclose previous DIY attempts BEFORE we begin service.

Failure to disclose = BREACH OF CONTRACT + our voluntary warranty does not apply + Customer liable for all time spent

REAL-WORLD EXAMPLE:

- Customer removed back panel and extracted broken element piece = DIY REPAIR
- Customer didn't initially disclose this
- Customer claimed "working perfectly"
- During testing, fan motor doesn't work
- Result: Our voluntary warranty does not apply - Customer's DIY attempt + misrepresentation
- Customer pays for all diagnostic time

6.4 UNAUTHORISED REPAIRS AND MODIFICATIONS

Our warranty does NOT cover:

• Repairs, alterations, or modifications by anyone other than us without written consent
• Tampering with appliance or components
• Use of non-genuine or incompatible parts
• Damage from previous repair attempts before our service

Note: These exclusions apply to our voluntary warranty. Your rights under the Australian Consumer Law are not affected by these exclusions. our Australian Consumer Law Rights: This exclusion applies to our voluntary warranty only. Your statutory rights under the Australian Consumer Law are not affected by this exclusion, though any DIY repairs you perform may make it difficult or impossible
to prove that any fault existed at the time of our service or was caused by our work.

6.5 RESTRICTED ACCESS AND INSTALLATION ISSUES

Our warranty does NOT cover:

• Issues arising from restricted or inadequate access to Appliance
• Damage caused by improper installation by others
• Problems caused by building structure, cabinetry, or kitchen fit out

**Note**: These exclusions apply to our voluntary warranty. Your rights under the Australian Consumer Law are not affected by these exclusions.

6.6 NORMAL WEAR AND COSMETIC ISSUES

Our warranty does NOT cover:

• Fair wear and tear from normal use
• Cosmetic damage that does not affect functionality
• Consumable items (light bulbs, batteries, filters)
• Fading, rust, or deterioration from age

**Note**: These exclusions apply to our voluntary warranty. Your rights under the Australian Consumer Law are not affected by these exclusions.

6.7 PARTS AND COMPONENT EXCLUSIONS

Our warranty does NOT cover:

• Second-hand parts or parts supplied by Customer
• Parts where manufacturer/supplier denied warranty coverage
• Electronic parts damaged by external electrical faults
• Components not repaired or replaced during our service
• Subsequent failure of unrelated components (see Section 7)

**Note**: These exclusions apply to our voluntary warranty. Your rights under the Australian Consumer Law are not affected by these exclusions.

6.8 CUSTOMER RESPONSIBILITIES NOT MET

Our warranty does NOT cover:

• Failure to report defects within reasonable time
• Damage where Customer has not followed our maintenance advice
• Issues where Customer has not provided access for warranty inspection
• Problems arising from Customer's failure to disclose relevant information

**Note**: These exclusions apply to our voluntary warranty. Your rights under the Australian Consumer Law are not affected by these exclusions.

6.9 COSTS NOT COVERED

Our warranty does NOT cover:

• Travel outside standard metropolitan service area (Adelaide metro - 296+ suburbs)
• Service appointments outside normal business hours (Mon-Fri 9am-5pm)
• Costs for repairs not conducted by Adelaide Oven Repairs®
• Routine maintenance, cleaning, lubrication not related to our repair
• Consequential losses or indirect damages (see Section 11)

**Note**: These exclusions apply to our voluntary warranty. Your rights under the Australian Consumer Law are not affected by these exclusions.

6.10 GENERAL EXCLUSIONS

Our voluntary warranty will not apply if:

• The work or parts are repaired, altered, or overhauled without our written consent
• The Appliance is relocated after our repair without our involvement
• Any third party interferes with our work

We are not liable for delays in assessing or remedying warranty claims due to factors beyond reasonable control.

 Note Regarding All Section 6 Exclusions**: These exclusions apply to our voluntary 3-month workmanship warranty. Your rights under the Australian Consumer Law are not affected by these exclusions, though you must still meet the requirements of the ACL to
make a claim under those statutory guarantees.

7. COMPONENT ISOLATION PRINCIPLE

7.1 Warranty Covers ONLY Specific Component

OUR WARRANTY COVERS ONLY THE SPECIFIC COMPONENT WE REPAIRED OR REPLACED. NOTHING ELSE.

This is the most important principle for understanding warranty coverage.

7.2 Real-World Scenario - Element Replacement Example

JOB: We replaced oven element - $250 fixed price

DURING TESTING: Fan motor doesn't run

CUSTOMER CLAIM: "It was working perfectly before"

REALITY: Fan motor/controller issue is UNRELATED to element replacement

WARRANTY STATUS: NOT COVERED

WHY: Fan motor/controller is DIFFERENT COMPONENT than element

CUSTOMER LIABILITY: Yes - Customer pays diagnostic time to prove no correlation

7.3 Step-by-Step Liability Analysis

When fault occurs after our repair, ask:

Step 1: What component did Adelaide Oven Repairs® repair?

• Answer: Element

Step 2: What component has failed?

• Answer: Fan motor

Step 3: Are these the SAME component?

• Answer: NO - different components

Step 4: Could element replacement cause fan motor failure?

• Answer: NO - no electrical or mechanical connection

Step 5: Is fan motor failure covered by warranty?

• Answer: NO - unrelated component

Step 6: Who pays for fan motor diagnosis/repair?

• Answer: CUSTOMER - this is separate issue requiring separate payment

7.4 Clear Examples - Covered vs Not Covered

✅ COVERED BY WARRANTY:

Scenario 1:

• We replaced oven element
• Within 3 months, THAT ELEMENT fails
• Cause: Defective part or our faulty installation
• Result: COVERED - same component we repaired

Scenario 2:

• We repaired oven door hinge
• Within 3 months, THAT HINGE fails again
• Cause: Our improper installation
• Result: COVERED - same component we repaired

Scenario 3:

• We installed thermostat
• Within 3 months, oven won't reach temperature
• Cause: Thermostat we installed is defective
• Result: COVERED - same component we repaired

❌ NOT COVERED BY WARRANTY:

Scenario 1:

• We replaced oven element
• Within 3 months, FAN MOTOR fails
• Different component
• Result: NOT COVERED - unrelated component
• Customer pays: Diagnostic + repair of fan motor

Scenario 2:

• We replaced thermostat
• Within 3 months, oven won't heat
• Cause: Faulty wiring (not thermostat)
• Result: NOT COVERED - external issue
• Customer pays: Diagnostic + wiring repair

Scenario 3:

• We repaired cooktop burner #1
• Within 3 months, burner #3 fails
• Different component
• Result: NOT COVERED - unrelated burner
• Customer pays: Diagnostic + repair of burner #3

7.5 Why Component Isolation Exists

Appliances are complex with many components:

• Ovens have: elements, thermostats, fans, timers, controllers, door hinges, etc.
• Each component can fail independently
• One repair doesn't warranty entire appliance

Testing our repair may reveal pre-existing faults:

• Element works, but testing reveals fan motor issue
• Revealing a fault ≠ Causing a fault
• Customer may have faults they didn't know about

Customer may have pre-existing issues:

• Intermittent faults that become constant
• Degraded components near failure
• Issues masked by other problems

7.6 Customer Cannot Claim

"You touched my appliance, now anything that breaks is your fault"

This is NOT legally valid because:

• We only repaired specific component
• We are NOT warranting entire appliance
• Used appliances have multiple potential failure points
• Correlation ≠ Causation

7.7 When Customer Calls Back

If Customer calls back saying "Something else broke":

We will:

1. Ask what component is failing
2. Check if it's the component we repaired
3. If SAME component → warranty applies (if within period)
4. If DIFFERENT component → NOT warranty, new service call required

Customer will:

• Pay for diagnostic visit if unrelated fault
• Pay for repair of unrelated component
• Not receive warranty coverage for unrelated issues

7.8 Exception for Direct Causation

If our repair work DIRECTLY CAUSES damage to another component (e.g., electrical surge from improper installation damages controller), that consequential damage may be covered under our warranty or your rights under Australian Consumer Law.

We will assess such claims on a case-by-case basis.

8. INTERMITTENT FAULTS

8.1 Presumption - Intermittent Faults Are Pre-Existing

Intermittent faults discovered during or immediately after our service are PRESUMED to be PRE-EXISTING unless Customer can prove otherwise.

8.2 Why This Presumption Exists

• Intermittent faults exist before they become constant failures
• Testing during repair may trigger intermittent fault
• Our repair did not CREATE the intermittent fault, it REVEALED it
• Intermittent faults are by nature unpredictable and pre-existing

8.3 Customer Must Prove Fault Was Not Pre-Existing

To claim warranty for intermittent fault, Customer must prove:

(a) Component worked CONSISTENTLY before our service (not just "seemed to work")

(b) Our repair DIRECTLY CAUSED the intermittent behavior

(c) Fault pattern is CAUSALLY RELATED to our work

(d) Customer has evidence fault did not exist before (difficult to prove for intermittent issues)

8.4 Timeline Presumptions

Fault appears DURING our testing:

• Presumption: PRE-EXISTING FAULT
• Reason: Testing revealed existing intermittent issue
• Warranty: NOT COVERED

Fault appears within 24 hours:

• Presumption: LIKELY PRE-EXISTING
• Reason: Too soon to be caused by repair, likely intermittent fault was already present
• Warranty: Probably NOT COVERED (case-by-case evaluation)

Fault appears within 7 days:

• Presumption: Possibly pre-existing, possibly warranty-related
• Analysis: We will investigate causation
• Warranty: Evaluate on case basis

Fault appears after 7 days but within 30 days:

• Presumption: More likely warranty-related if same component
• Analysis: We will investigate
• Warranty: Evaluate on case basis

Fault appears after 30 days but within 3 months:

• Presumption: Evaluate based on failure pattern
• Warranty: Possible if directly related to our work

8.5 Real-World Example - Intermittent Controller Connection

Scenario:

• We replace element
• During testing, fan motor works intermittently
• Customer jiggling panel makes fan work temporarily
• Fan stops working again

Analysis:

• Intermittent fault exists in controller connection (not element)
• Jiggling proves intermittent connection issue
• This fault existed BEFORE our element replacement
• Element replacement cannot cause controller connection to become intermittent

Warranty Status: NOT COVERED - pre-existing intermittent fault revealed during testing

Customer Liability: Customer pays for diagnostic time proving intermittent fault pre-existing

8.6 Burden of Proof

For intermittent faults, burden of proof is on Customer to show:

• Fault did not exist before our service
• Our repair caused the intermittent behavior
• Fault is with component we repaired (not unrelated component)

Without clear evidence, intermittent faults are presumed pre-existing.

9. DIAGNOSTIC CHARGES FOR UNRELATED FAULTS

9.1 Why Diagnostic Charges Apply

When Customer makes warranty claim, we must diagnose whether:

• (a) Issue is with component we repaired (warranty), OR
• (b) Issue is with unrelated component (not warranty)

If diagnosis shows UNRELATED FAULT, Customer pays FULL diagnostic charges.

9.2 Diagnostic Charge Structure

IF FAULT IS UNRELATED TO OUR REPAIR:

• Minimum charge: $120
• Plus: $30 per 15 minutes for diagnostic time
• Customer pays for time spent PROVING our repair didn't cause issue
• This is NOT covered by warranty
• This is NEW service call requiring separate payment

9.3 Why Customer Pays

(a) We must prove the fault is unrelated (protect our liability)

(b) This takes significant time (often 1+ hours)

(c) Customer's false claim or misrepresentation created this cost

(d) We should not lose money proving innocence

(e) Burden of proof is on Customer to show repair caused fault

(f) If we must prove fault is unrelated, Customer pays for our time

9.4 Customer Cannot Claim

"You should prove it for free because I think you broke it"

This is NOT valid because:

• Burden of proof is on Customer
• We have right to charge for diagnostic services
• Customer's claim requires us to spend time investigating
• We cannot operate at a loss due to false claims

9.5 Real-World Example - Element Replacement Scenario

Customer claims: "Fan motor failure is your fault"

We must:

1. Travel to property ($120 service call)
2. Remove oven from cabinet (30 minutes)
3. Diagnose controller connection (30 minutes)
4. Prove element replacement didn't cause fan motor issue (30 minutes)
5. Reinstall oven (30 minutes)
6. Document findings

Total time: 2+ hours

Charges:

• Service call: $120
• Diagnostic time: $120 (2 hours @ $60/hr)
• Total: $240

Original job cost: $250 (element replacement)

Total customer liability: $250 (element) + $240 (diagnostic) = $490

Why this is FAIR:

• Customer's false claim required extensive diagnostic work
• We spent 2+ hours proving element didn't cause fan motor issue
• Customer misrepresented appliance condition ("working perfectly")
• Customer should bear cost of their false warranty claim

9.6 If Fault IS Related to Our Repair

If diagnosis shows fault IS with component we repaired:

• NO diagnostic charges
• Warranty covers repair/replacement
• Customer pays nothing for warranty service

This protects Customers with legitimate warranty claims while charging those making false claims.

9.7 Notification Before Charges

We will:

1. Inspect Appliance
2. Determine if fault is related or unrelated
3. NOTIFY Customer before proceeding with charged diagnostic work
4. Give Customer option to decline service

Customer can choose:

• Pay diagnostic charges to have us prove fault is unrelated
• Accept our assessment that fault is unrelated
• Decline further service

10. TYPES OF WARRANTIES

There are several types of warranties that may apply to your Appliance:

10.1 Manufacturer's Warranty

Typically covers the first 1-2 years and is detailed in the purchase documentation. We do not administer this but can advise on claims.

10.2 Extended Warranty

If purchased, this may extend the manufacturer's warranty (e.g., to 5 years). Claims are handled by the warranty provider.

10.3 Repairer's Warranty (Our Warranty)

As outlined in this policy:

• Workmanship: 3 months from date of service
• Parts: Per manufacturer (typically 3-12 months)
• Protects against faults in our repairs ONLY

10.4 Statutory (Consumer) Guarantees

Under the Australian Consumer Law (ACL):

• These are automatic and cannot be excluded
• Services must be provided with due care and skill
• Services must be fit for purpose
• Services must be completed in a reasonable time
• Goods (parts) must be of acceptable quality
• Remedies include repair, replacement, or refund depending on failure (major or minor)

For detailed information about your statutory rights:

• ACCC Consumer Guarantees Guide: www.accc.gov.au/consumers/consumer-rights-guarantees
• Consumer and Business Services (SA): www.cbs.sa.gov.au
• Phone: ACCC 1300 302 502 or CBS 131 882

11. CONSEQUENTIAL LOSS

To the extent permitted by law, we are not liable for any consequential loss caused by our work.

However, under the ACL, you may be entitled to compensation for reasonably foreseeable loss or damage from a failure in our services. This includes matters such as:

• Loss of use of the appliance
• Food spoilage in some circumstances
• Other direct losses reasonably foreseeable at time of service

This does not affect your rights to claim such losses under the ACL where applicable.

12. SUMMARY - NOT COVERED BY WARRANTY

Please ensure your claim is valid before requesting a return visit. Our warranty covers only the specific repair we performed.

For detailed exclusions, see Section 6 above.

12.1 Key Reminders

Scope of Coverage:

• We cover ONLY the specific component we repaired/replaced
• Subsequent failure of unrelated components is NOT covered
• Unrelated faults discovered during warranty visit are separate issues

Service Charges:

• If we attend and find no fault or an unrelated fault, service charges apply
• We will advise you before proceeding with charged diagnostic work
• You may choose to decline service

Not Covered:

• Normal maintenance, cleaning, and adjustments
• Fair wear and tear
• Customer-caused damage, misuse, or DIY attempts
• Pre-existing faults or intermittent issues
• Unrelated components
• Issues listed in Section 6 exclusions

12.2 Unsure If Covered?

Contact us BEFORE booking a return visit.

We're happy to discuss whether warranty coverage likely applies based on your description of the issue. This can save you time and potential service charges.

Contact:

• Email: repairs@in-box.com.au
• Phone: 08 8337 7115
• SMS: 0411 377 955

13. CONTACT US

For warranty claims or questions, contact us at:

Adelaide Oven Repairs®
Adelaide Corporate Pty Ltd
ABN 13 145 484 313
266-268 Payneham Road, Payneham SA 5070

CONTACT DETAILS:

Phone: 08 8337 7115
Mobile/SMS: 0411 377 955
Email: repairs@in-box.com.au
Website: www.adelaideovenrepairs.com.au

PREFERRED CONTACT METHODS (IN ORDER):

1. Online warranty claim form (fastest): www.adelaideovenrepairs.com.au/warranty-claim
2. Email with photos: repairs@in-box.com.au
3. SMS with job number: 0411 377 955
4. Phone: 08 8337 7115

Response Time: We aim to respond to warranty claims within 1 business day.

BUSINESS HOURS:

Monday-Friday: 9:00am - 5:00pm
Weekends: Closed
Public Holidays: Closed

We aim to resolve all warranty claims promptly and fairly.

This policy is subject to change. The latest version is available on our website at:
www.adelaideovenrepairs.com.au/warranty-policy

END OF WARRANTY POLICY

Adelaide Corporate Pty Ltd ABN 13 145 484 313
Trading as Adelaide Oven Repairs® (Registered Trademark TM2442368)

Effective Date: 14 July 2025

This Warranty Policy forms an integral part of our Terms and Conditions and constitutes a legally binding agreement between the Customer and Adelaide Corporate Pty Ltd.