Customer or Not

At Adelaide Oven Repairs®, it is important to clearly define the status and rights of individuals or businesses that engage with us—whether they are gathering information, booking a repair, or ultimately using our service. Defining these categories helps ensure our processes remain efficient, legally sound, and transparent. Here's how we categorise our interactions:

What is a Pre-Customer?

A "Pre-Customer" refers to individuals or businesses exploring our services before entering into any formal agreement. This includes those who:

• Visit our website.
• Use search engines (e.g., Googling "oven repairs in Adelaide").
• Contact us to ask questions or seek information.

It is important to note that not everyone who interacts with our website or inquiries necessarily moves forward to become a customer. Pre-Customers may include:

• Competitors or marketers seeking information.
• Individuals researching oven repairs to negotiate with other providers.
• Other parties unrelated to oven repair services.

While we welcome inquiries from legitimate Pre-Customers, it’s essential to emphasise that Pre-Customers are not yet entitled to any customer rights or obligations. By interacting with our website, all Pre-Customers agree to abide by our Terms of Service, which are straightforward guidelines for browsing and using our website.

If you are a Pre-Customer and do not accept these Terms of Service, kindly exit the website immediately, as its use is reserved exclusively for legitimate prospects who agree to abide by our policies.

What Defines a Customer?

You officially become a "Customer" only after entering into a binding service contract with Adelaide Oven Repairs®. This typically involves:

1. Booking a repair via our online form.
2. Agreeing to our Terms and Conditions by marking the Clickwrap agreement checkbox.
3. Having a repair performed and providing payment for the service once completed.

By completing these steps, you enter into a legally binding agreement that protects both your rights and ours as a service provider. This status ensures that you are entitled to the services you’ve requested under the agreed-upon terms.

It’s important to clarify that we do not serve tenants or property occupants directly unless instructed by the property owner or authorized property manager. While tenants may be the Consumers—those who ultimately benefit from the repaired oven—our agreement is strictly with the paying property owner or manager, who is our Customer.

What is a Consumer?

A "Consumer" is the end user of the repaired product—in this case, the oven. Consumers may be tenants, family members, or other individuals. While they benefit from our work, they are not party to the service contract and therefore do not hold any contractual rights with Adelaide Oven Repairs®.

For example, our repair instructions and terms can only be provided or amended by the authorized property owner (our Customer) or their designated representative. Consumers cannot independently influence or alter the contracted repairs.

Rights and Legal Obligations

Pre-Customers

• Agree to our Website Terms of Service by using our website.
• Have no contractual rights or obligations, as they have not entered into a service agreement.
• Their interaction with us is limited to the general browsing or inquiry stage.

Customers

• Agree to our Terms and Conditions when booking a repair.
• Receive the full rights and obligations provided under our service contract.
• Are solely responsible for ensuring the repair work is authorized, paid for, and in line with the services agreed upon.

Consumers

• Benefit from the repair services provided to the Customer.
• Do not hold rights or responsibilities under our service contract unless they are also the contracting party.

Clarifying Key Agreements

Website Terms of Service (Browsewrap Agreement):

By browsing or using our website in any capacity, users agree to the general Terms of Service. This agreement governs website use only and does not create a customer relationship.

Terms and Conditions for Booking (Clickwrap Agreement):

You become a Customer by booking a repair, agreeing to our Terms and Conditions, and completing the payment process. This agreement defines your rights and obligations under our service contract.

What You Need to Know

• You are not a Customer until a repair job is formally booked and a payment agreement is in place.
• Pre-Customers, while welcome to inquire, do not have any contractual rights.
• Consumers are not Customers and cannot make decisions about repairs unless duly authorized by the contracting Customer.

If you do not accept our Terms of Service for website use, we kindly ask that you leave the website. Our online resources are exclusively for legitimate prospects who agree to these terms.

We hope this clarifies the distinctions and commitment required to work with us. For further inquiries or to proceed with booking a repair, please don’t hesitate to get in touch.

Adelaide Oven Repairs®
Your experts in oven repair.