We don’t supply spare parts other than as part of a repair job! So please save us both time and money and don’t make contact just to buy parts! We also don’t fit other people’s parts! We only fit parts we have sourced. Any parts that we have to ship in specifically for your job will incur additional costs above and beyond the prices quoted in the Fixed Price Repairs.
We try to insure we only accept/confirm a booking when we have the parts in stock. Sometimes the repair description leads us to to the wrong conclusion and a different part(s) needs to be sourced. If this happens to be the case you can choose to have us source the part or opt to have another repairer complete the repair. If you prefer we source the part, you accept we source those parts from our suppliers and when the order volume is cost effective. Yes you might be able to source the part cheaper and quicker in Australia. But you agree we are not obliged to source the part(s) from other than our suppliers. While in a single instance you option may appear to be the faster, cheaper option we buy in bulk and work hard at getting the best priced parts over the course of time. Low volume parts always cost more. It is simple economics. Bring one part from Europe or China is simply dearer than bringing 20 or 100 parts as a general rule. If you want us to purchase the part per your instruction the ‘fixed price repair’ will no longer be applied. We will follow your instruction and charge a 25% margin on the part and freight.
Spare parts are a continual challenge to source on a reliable basis. We try to stock parts that are used consistently so we don’t have to worry about delays. We carry Adelaide’s largest in-van range of oven spare parts! Spare part delays are common in this industry because most parts come from Europe or China! 4-6 weeks is a norm for parts coming from Overseas! We try to always use the manufacturer’s brand parts where possible!
“Fixed Price Repair” (FPR) – Parts Included
The majority of our FPR’s are supply and install packages. To fix these prices we need to lock down the cost of the spare parts included in these packages. Which we have done for the most popular ovens, stoves and washing machines.
The reality is there will still be some parts included in or FPR’s that we don’t stock. These are normally the things like dual top elements and bottom elements in ovens, or washing machine door boot seals for the more expensive models or perhaps the better term is the less popular models/parts. In the event the spare part is not included in our stock holdings or readily available through our normal supply arrangements we have 2 options to deal with the situation. You can either opt to allow us time to import the part within the FPR budget or pay an agreed charge to purchase the spare part from the an Australian Stockist/Agent.
Part Delivery Times
Parts in Van stock = immediately
Parts in stock in Adelaide = 3-5 days
Parts in stock in Melbourne, Sydney = 7-10 days
Parts in stock in Australian warehouses = quoted times
Parts bought in from overseas = 6-8 weeks
* note these times are averages and are not guaranteed!
Importing parts means times are affected by many factors, however the main contributing factors are customs and order volume. Customs has always been a random event, but in most cases parts can be received within 6-8 weeks. Order Volume is quite another thing. Unlike buying a single part from Ebay or the like, the rules applied to volume shipping are very different. The Australian stockists don’t just fax or email an order to their overseas suppliers whenever they receive a part order from us. They place the part on a list. That list needs to reach a preset volume. This is mainly governed by weight and size! But to keep it simple, the orders are placed when they can fill a pallet! The time it take to make up a pallet varies by the brand or stockist popularity. The more popular; the more shipments per month. So it does happen when some parts take 6 months to arrive. This is normally caused by manufacturer production. Once a model’s parts run is done, tooling is changed and the next part is run. They might not do another run of that part for a year. Most manufacturers of parts work in 1,000-10,000 part lots. So until they reach their tooling cost minimum order, we wait!
* Additional charges will be passed on for any parts that must be ordered in.
Australian Spare Parts Agents
There are two main types of spare part operators in Australia.
1. The authorised brand spare parts “Agent” who normally has exclusivity and can impose significant margins as a consequence. And because they suffer little competition they can be hopelessly random in their communications and delivery times. But it gets worse. Some Brands, who shall remain nameless, use their part monopoly status to undermine genuine competition by not allowing discounts to the trade, providing slower response and delivery times to competitor and barring competitors from service manuals and electronic diagnosis equipment.
2. The spare part wholesaler/retailer. They buy in large quantities direct from part manufacturers. You might be surprised to know that many Brand name appliances don’t make much in the way of parts. So when the appliance manufacturers’ contract runs out with the part maker, they then sell to the open market. We buy most of our parts from a very small number of wholesalers. Because in our shopping trolley of parts we buy throughout the year this is the very cheapest way. However, some parts (by and large the small volume parts) are dearer than we might otherwise buy from the Brand Agent. But the wholesalers will share their technical bulletins and service manuals and provide a much larger degree of support to us. Why you ask simple is that the case. Simple; we might by 80% of our parts a year from 3 wholesalers and only 20% of our parts from the other Brand Agents. So we have very little influence on Brand Agents. So if you’ve found a better price from the Brand Agent or elsewhere, please don’t be disappointed when we continue to charge in line with our wholesale prices.
This also means if you want to know the price of a part as it relates to a “fixed price replacement” we genuinely don’t know. Because the price is achieve across a range of factors. 1 element a year might cost us as high as $250.oo. However, a thousand elements a year and we are talking about significant savings.
Brand Agents and Manufacturers are always changing suppliers or suppliers choose to end a part manufacture. When this happens and if sales in the marketplace warrant it, alternate parts are substituted without notice or consequence. We often only learn of a part being substituted when we receive the part. Sometimes these new substitutions come with instructions to amend the method of fitting and connecting the parts. Where this is the case a “fixed price replacement” will become void and time plus parts plus service call will be the means used to calculate the final charge. If you are not prepared to accept this, then we will return the part; where you will become liable for the freight, restocking fee, packaging and return postage. We will also charge for the time on the job and the service call.
DIY Repair Spare Parts
We go to lots of DIY failures. The most common reasons we are called to sort out these DIY failures are because:
- The customer has bought and fitted the part they think they need, only to find out the machine is still faulty.
- The online YouTube or other video feed they found on the internet showing them how to fit it themselves looked easy and straight forward.
- The part they received was not the correct part or cheap imitation part.
- The customer installed the spare part incorrectly.
The list above are the least of the DIY customer’s problems. What customers often don’t realise is that DIY brings with it many other risks, such as:
- Your insurance can be void. If you have a fire or get electrocuted, most insurance companies these days don’t accept liability where the work done was not carried out by a duly qualified and licenced person.
- You can be fined for doing work unqualified or unlicensed.
- Parts often can not be returned. Suppliers know many DIY customers don’t have a right under their returns policy to return spare parts.
- Many of the parts bought on the internet belong to other international models that are not supplied to Australia, and for good reason. Voltages are different or they don’t meet local standard or certification.
- Damage to the new or existing spare parts because the fault has not been diagnosed. Many times we go to customers who have changed the Electronic controller only to find a short circuit has destroyed the newly fitted timer. The customer didn’t realised the reason the Electronic controller failed in the first place is because a short circuit caused the problem in the first place.