Got a Dual Fuel Oven you'd like repaired? Our expert repair technician can help! Just scroll down and complete the booking form.
Occupational Licensing
Bureaucrats restrict restricted occupational licenses!
GAS/ELECTRIC LICENSING
Today Stoves or Free Standing Ranges make up about a third of the kitchen's cooking type. The others are under bench ovens, or wall ovens! under bench and wall ovens tend to be either gas or electric. However the Free Standing Range is a combination of gas and electric. Typically that are gas cook tops and electric ovens.
The problem is deciding if you need a licensed Electrician or Gas Fitter to undertake a repair. Restricted License were available to some very select manufacturer trained employees. These restricted were once limited to only being able to be used while employed by the manufacturers.
In an effort to make their lives easier the bureaucrats have chosen to not make these available anymore. Which means you the poor customer have to pay to have a Gas Fitter come along and disconnect and reconnect your dual fuel stove so that a licensed electrician can undertake the repair of the electrical fault. This can mean 3 visits to change one element.
We have tried to have the occupational licensing body and technical regulator wake up and recognise the additional cost unfairly being forced on the appliance owner.
Our Method for management this issue
Consumer and Business Services blind spot
BUREAUCRACY
In order to overcome this bureaucratic nightmare we manage this in several ways. The first is to fit parts without having to disconnect the gas supply.
However, if there is no way of getting around this problem, we are allowed to disconnect and reconnect the gas in order to be able to access the unit from behind. To do that, we need to isolate the gas supply. This is made easy if the original installation was done with a gas cock. So if you are about to have a new gas installation fitted, please make sure the gas fitted has been instruction to fit an isolation valve. And a flexible hose or coil. This way we can move the oven out without having to disconnect it.
However, the regulations don't allow our electrician to reinstate the gas supply. We can reconnect the oven, but cannot turn the gas back on. You then just need to have our gas fitter come and check the re-connection for any leaks.
If you choose to turn the gas back on, we don't know that the technical regulator or licensing body has any right to take such a matter to task. However, we must qualify that you should seek your own legal advise regarding this matter.
Our goal here is to help our customers reduce there costs involved with undertaking licensed electrical work on a dual fuel stove. If the Bureaucrats can't make fair regulations, then they get what they deserve.
ELECTRIC BOOKING FORM
*** NO TAX INVOICE***
This form - and the 10% discount - is for domestic customers only. This is a booking request, not a confirmation!
If you are a Rental Property Owner/Manager/Tenant/Commercial Operator please use the Tax Invoice Booking Form.
If you use this Booking Form you will not receive a “Tax invoice”.
ELECTRIC BOOKING FORM STEPS
Contingency Bookings
If you are not sure what Contingency bookings are; then read on! It’s when a customer makes a booking, but then rings around to find another repairer who can maybe make it earlier! This is not just frowned upon, but makes up a big part of lost revenue for any repair operation. So please; do the ring around before making a booking. And then if we end up your best option, please then make a booking.
Please note* This form is for privately owned residences only. If you are a Property Owner/Manager or Tenant; please use our rental property form.
Service Call Etiquette
We ask that all our customers make themselves familiar with our 'service call etiquette' requirement in order to maintain a safe and harmonious work environment. The most important ones:
- Keep your pets restrained or outside.
- Keep clear of any work space.
- Please don't hover over the technician while they are working.
Booking online saves time, errors and provides a written record of the appointment details. We pass this saving on via a 10% discount. Please make sure your email/mobile phone number is correct, as we sms/email a time and date confirmation. If the date you have selected is not available we will continue to communicate via email to finalise a time and date confirmation. By submitting a booking means you have agreed to have us attend your property to repair your appliance and have accepted our terms and conditions. We will send you a date and time confirmation by sms/email as you choose. Your receiving the date and time confirmation does not negate your booking obligations.
Note*
We carry a selection of spares for the most common faults and should our technician not have the required parts on board, there is no additional Service Call Out Charge for the return visit. Warranty claims must be submitted in writing, and when applicable are conditional upon all accounts and payments being in order and fully settled as per our trading terms. Things go wrong! If you haven’t received your booking confirmation by the time you anticipated; call! The amount of incorrect phone numbers/ email addresses etc. we receive means you might not receive your confirmation as anticipated. Ring us before you go off making alternate arrangements. All postponements or cancellations must be submitted in writing 24 hours prior to the appointment time. Failure to do so in a timely manner will incur cancellation charges.
