Ordering Parts

Book Parts

Need a new PCB?

PART(S) ORDER FORM (link required)

We order parts in bulk from Europe
Parts are primarily ordered from Europe and can have long lead times. Parts are not ordered individually and air freighted direct from Europe. We order each part as required which gets added to an open docket. When that docket reaches a size/value the docket is then forwarded as a purchase order. The goods are then picked from the warehouse stock or ordered from the OEM supplier. When the parts are packed and weighed, an invoice for shipping is provided. An agency is then used to pay in Euro for the transaction to be completed. This can take a week for the funds to clear into the suppliers account. Finally the goods are loaded to transport and start their way to Australia. Customs then interferes where they can and no time frame is set. Eventually these parts arrive in our store for us to load into the van and notify the customer of the goods ready to proceed to a repair time appointment. So, if 6/8 weeks goes by and you haven't heard from us; that's not unusual.

Want faster delivery times?
We can spend time looking for supplies from local Australian Parts Suppliers. This can be a very time consuming process because most of these companies have reduced staff and rely on limited personal contact to keep costs down. If we undertake to source parts locally we will quote accordingly, but an increased price is unavoidable.

This Form is only for parts needing special order related to booked repair jobs.

We do not supplied parts separate from a repair job. This ordering process is normally reserved for parts that are difficult to obtain in Australia. Over 95% of all repairs jobs are able to be completed from stock on hand.

Other People's Parts
We do not fit other people parts

Parts by us ONLY
We do not fit parts supplied by the customer under any circumstance! Not because they are wrong or cheap copies, but because our costings are based on supplying parts to achieve an economical model for fixed price offerings.

So please; don't book with us if you are hoping to have us fit your parts. We will charge the same price as if we had supplied a fixed price offer.
Genuine Parts

Genuine Parts
How can you know that the parts you buy are genuine and meet local regulations? More important; is the genuine part up to the job? We often substitute the factory part for parts we have tried and tested to be an improvement over years of field testing.

Insurance
Will your insurer cover you for fire or electrocution if the part fitted was done by an unqualified person?

Faulty Parts
Determining which part(s) is faulty is the job of a trained technician. The number of times we have had to attend repair jobs where the customer had already fitted the wrong parts are many. Sadly the parts fitted were not faulty and therefore non-returnable.

Regulations
Are the parts up to local regulations? Are you risking an on the spot fine for interfering with the electrical system?

Transport
Many of the oven spare parts being sold online come from interstate or overseas. If you have been supplied the wrong part or a faulty part; sending them back is often more expensive than the part itself. Often that means you are buying the part without an economical means to return them.

Part Numbers
It’s a challenge even for us sometimes to be confident we have the right part number, especially when most of our part supply comes direct from Europe. If the wrong part is supplied the time it takes to remedy that can be months.

Warranty
Fitting parts by an unqualified person more often than not voids it’s warranty. The part sellers generally have warnings that the parts need to be fitted by a qualified person, but know very few customers pay attention to that. Worse still is the damage that is caused by parts being fitted incorrectly. Fitting oven door hinges is one of the more common ways the glass gets broken.

Need a return visit?
Already had your oven looked at and parts were ordered!

ORDERED PARTS TO BE FITTED
Covid has changed the way many businesses operate now. We've had to change some of our processes too. The primary one is achieving Covid safe practices. Yes, we probably have your booking form from the first visit, but Covid is not a static event! Our new 'return visit form' provides us a way to update your Covid agreements.

It also is an opportunity to gently remind our customers of some of our other risk management policies.

So, please while we are at your property undertaking your repair:
• Make sure anyone with symptoms are not in attendance
• Maintain 1.5 meter distances at all times
• Keep children and pets clear of the work area
• Be safe