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Unforeseen or decision tree unknowns

At Adelaide Oven Repairs®, we operate on a fixed-price model including 10% discount for online bookings. Our charge for replacing a set of oven hinges is $300.00 that may arise during the repair process:

1. Hidden Damage
During our repair services, previously concealed damage may only become evident once disassembly has commenced. For example, a bolt breakage might not be visible until we begin the repair work. We undertake all due diligence to identify such issues during initial assessments but acknowledge that some damage may be hidden until parts are removed.

2. Incidental Damage
We strive to perform thorough initial assessments. However, unforeseen damage may occur during the repair process, which is outside our control. Incidental damage acknowledges that some issues, despite careful handling, are unavoidable during disassembly and repair.

3. Abnormalities
Occasionally, unexpected conditions or abnormalities may be encountered during the repair process. These anomalies are not typical and may require additional attention or adjustments to ensure proper repair.

4. Parts Substitution
There are instances when original manufacturer parts may not be available. In such cases, we use parts that are interchangeable with other brands utilising similar components. We fit these substitutes to evaluate their effectiveness. Please note the following regarding substitutes:

Testing and Evaluation: The functionality of substitute parts can only be confirmed post-installation and evaluation. Therefore, it is not economically viable to uninstall, reinstall, and retest multiple times for the sake of an estimate.

Outcome Communication: We inform customers in advance if original parts are unavailable and encourage considering alternatives. If substitutes prove successful, we complete the repair and issue the invoice as agreed.

In Case of Unsuccessful Substitution: If the substitute parts do not perform satisfactorily, we will discuss options with the customer regarding the removal of parts and potential re-installment of original components, if possible, based on customer preference.

We aim to provide quality service and ensure customer satisfaction within these set terms. By proceeding with our services, you acknowledge understanding and acceptance of these conditions.

5. Responsible Adult and Appliance User Presence
To ensure safety, clear communication, and the smooth completion of our services, we require a responsible adult (aged 18 or over) to be present on the premises for the entire duration of the repair. Please note the following specific requirements: 

Unattended Premises: Our technicians are strictly prohibited from remaining alone on a property if the customer leaves the premises (for example, to collect children from school). If you must leave the property, the repair will be paused immediately, and our technician will vacate the premises. 

Appliance User Availability: The primary user of the appliance, or someone fully familiar with the fault, must be available on-site during the initial assessment. This ensures we receive an accurate firsthand description of the issue. 

Decision-Making: The adult on-site must have the authority to approve unexpected changes, part substitutions, or additional costs that may arise during disassembly, as outlined in Sections 1 through 4 above. 

Rescheduling Fees: If a repair cannot be started or completed because a responsible adult leaves the site or is unavailable, the appointment will be cancelled. A standard call-out fee or rescheduling fee will apply to book a return visit.

For further inquiries or clarification, please do not hesitate to contact us.

Not included
Accessories such as buttons (timer), knobs (function switch, thermostat, timer), blades (cooking fans), supports (hinges) etc!

Other People's Parts
We only fit parts supplied by us! You will be charged the total fixed price even if we do fit your part!

Material Degradation and Fastener Failure ("Once and Done")

The age and operating environment of cooking appliances cause significant wear on fixings, fasteners, and cabinetry. Due to constant high heat exposure, moisture, and chemical corrosion, components can become brittle, seized, or structurally weak over time. Please be aware of the following conditions:

Inherent Risks of Disassembly: Removing original screws, bolts, and clips—such as the small stainless steel screws surrounding gas burner caps—carries a high risk of material failure. Despite using maximum care, these fasteners frequently snap or strip upon removal.

Technical Limitations: In many cases, it is mechanically impossible to drill out a snapped steel thread because the surrounding alloy or casing is made of a softer material.

Customer Responsibility: Such failures are caused by pre-existing material degradation, not technician error. Any unforeseen work, specialised extraction methods, or structural modifications required to resolve broken fasteners are completely outside our control and will be carried out at the customer's expense.

Two or more parts required
Each fixed price has a service call included in the calculation. Deduct $80.00 per each additional part required.

Two or more faults
"Lodged Faults" - Means you have identified two or more faults. These additional faults are not included in the fixed price. The technician will quote any additional repairs if you advise to do so before the first fault is attended to.

Travel Outside Service Area
* Less than 5Km outside our service area is an additional travel charge of $70 plus GST

* Less than 10Km outside our service area is an additional travel charge of $80 plus GST

FYI
Any Parking costs incurred are on your behalf and passed on at cost. If parking is not available please inform us by sending an email asap.
You can find our full terms and conditions at Adelaide Oven Repairs.
We appreciate it if you can have your pets outside or in a secure space during the repair work.
If your dual fuel stove requires disconnection from the gas connection in order to access the rear of the appliance, a gas fitter will be required to attend to this before we can complete the job.

We Do Not Repair
* Microwaves
* Gas faults
* Fridges
* Range-hoods
* Dishwashers
* Clothes Dryers