Please Note* this is a booking - Not a scheduling confirmation. You will receive your appointment confirmation by text/email soon. Please call if you haven't received your confirmation within 8 hours, more times that not a scheduling confirmation is not received because of the information provided by the customer.

*We require payment on completion of each visit.

Fixed Price Repairs are an aggregate of yearly costs per each. (Click headings for more details)

Our Standard Rates

$100 Service Call + $35 per 15 Minutes, plus parts. Minimum Charge $135.00 including tax.

Diagnostic Test

Any diagnostic work requested is $35 per 15 minutes. Note* We do confirm the part to be replaced in the Fixed Price Repair Offer is faulty!

Your Home is our Workplace

Beyond the 'Work Health and Safety Act 2012 (SA) requirements!

WHY SERVICE CALL ETIQUITTE

The Covid Pandemic! Or at least this is what brings the subject to the fore! By law we are required to ensure a safe workplace! Unlike normal workplaces, we are visitors to your home. And while we are there, we need your agreement to comply with our policies and practices to ensure a safe workplace. In order to do that we use the IT (information technology) to manage that process. Hence this page!

We have terms and conditions where we ask you the customer to agree to before attending your home! If we can't get those agreements in place, then we accept you might be better searching for an appliance repairer who doesn't take these matters as seriously.

Besides the now normal requirements of social distancing, wearing masks and letting us know before attending your home if anyone has symptoms and is isolating; we take this opportunity to discuss other issues that help us to conduct the appliance repair in a professional and efficient manner.

Those issues are:

Pets
Children
Cleaning
Proximity to our work space
Appliance user in attendance
Removing accessories from the appliance
Damage to surfaces
Expectations

What makes a good customer a great customer? What make a good repairer a great repairer? Before we embark on discussing these issues individually, we hope the following might help to provide an overarching concept of what might be considered good "service call etiquette".

Consider your own workplace! If you're say an accountant, would you be happy if I came around your side of the desk and watched over your shoulder. Perhaps even started dusting your computer while you were working. Oh and I'm sure you wouldn't mind my dog jumping up for pats, she won't bite of course! If you're say, a teller in a bank; the reality is we couldn't even come around your side of the counter due to physical barriers. If say, you're a car mechanic, you wouldn't mind us debating the accuracy of your diagnosis. Just because you've spent 4 years at trade school and 2 years getting a business degree and 20 years working on cars, doesn't mean you won't appreciate the customer's opinion regarding the real cause of the problem. That doesn't mean you observations will fall on deaf ears, on the contrary, this help to pin point a starting place. But it does mean that information is a guide rather than an absolute.

The Issues

This list is by no means everything; but hopefully enough to help improve Service Call Etiquette

PETS

We don't bring our pets to your home and appreciate it if you don't bring your pets to our workplace! If only it were that simple. We ask our customers to ensure their pets are safely/securely shut away for the duration of our visit. But this is often ignored. The main reason we think is because many dogs bark incessantly when locked out and it drives neighbours nuts.

The number one response from customers when asked if they can put any pets away is: Oh he/she doesn't bite!!!! Our response inevitably starts the visit off on the wrong foot. First and foremost; getting bitten is almost never the worry! Dog owners who know their dog bites almost always have them locked away. If you've been doing appliance repairs long enough, your stories and experiences of pet disasters will be many and varied. In reality, customers are more often harmed than the attending technician; either by attempting to save them or by trying to put the animal away.

Story Time

Amnesia! Two Schnauzer! One lady of the house! One service technician. Upon arriving at the appointed time and after just speaking with the customer on the phone requesting that the dogs be properly secured, we rang the door bell. Almost as soon as the door bell went silent, two dogs came racing around the drive way side of the house up onto a beautiful terrazzo porch. Two steps high this porch! One barking and the other nipping at the offered steel cap shoe! The lady of the house gallantly came to our rescue, scooped up the shoe chewer and, in her thongs, tried to herd the second one off the two step porch with her foot. That's when it went all sideways! The shiny surface was wet from a morning drizzle and the thongs offered little traction; down she went catching the base of her skull on the top edge of the step. Crack... Yes Crack!!! It sounded like an emu egg hitting the concrete. Dead was the internal brain scream! Called the ambulance service, who were there in what seemed like no time! Hours after the lady had been spirited away and the husband unable to find which hospital she had been sent to, we left the home in the partners care. 6 weeks later, after expecting the police to require an explanation as to how the customer died; the phone call! After many attempts at finding who it was that had attended that day, the lady explained she had amnesia and couldn't recall who it was that was meant to fix her still broken oven or what had really transpired on that day.

It was Lindy Chamberlain all over again; honest officer the dogs did it! Waiting days for the call from the police to come to the station to make a statement regards the "death of the Lady of the house". Yes, yes yes... she didn't die, but for a few days there we had no idea and panicking ever time the phone rang was the order of the day for a while. Mmmm funny now, but not at the time.

The stories are many and varied! And it's not just dogs. Cats getting locked in the vacant space of the kitchen cabinetry trying to find where the mouse smell is coming from! Worse still, escapers. Cats are fast and cunning. If they want to get outside and wait for the front door to be opened, there is little that can be done to catch them once out. One jumped under the hood of the van in Winter as a warm sanctuary. Sadly the animal didn't try to escape until after the engine was turned off. Which meant a ride from Woodville to Aberfoyle Park. The last we saw of that cat was its very white tail going 400 miles an hour in the distance.

The back of the oven is a veritable paradise for dogs/cats. Cooking smells, their old toy balls, mice droppings and the piece de resistance food... old food that probably isn't that good for them. But the real danger is live terminals. When we go outside to to get parts or test equipment or turn off the power, that's when they make their move! No one supervising and in they go. Shouldn't laugh, but seeing an animal breaking light speed leaving the back of an oven after giving a live terminal the taste test is funny... yes, it's off to hell for all those who are giggling just now! Ohh and they aren't all traumatic, some are just plain funny; like dogs cocking their leg on the tool bag. And if it wasn't our tool bag, we'd be bent over double laughing. But if you've ever tried to get the smell out of a tool bag; it's not easy!

So we won't bore you with more stories, just know that animal disasters are one of the pet hates (excuse the pun) of all appliance repairers!

Fixed Prices

Click on the open arrow for more details

FIXED PRICES

Online Booking Total $230.00 Includes: Service Call + Labour + Parts + Travel + GST

Online Booking Total $280.00 Includes: Service Call + Labour + Parts + Travel + GST

Online Booking Total $310.00 Includes: Service Call + Labour + Parts + Travel + GST

Online Booking Total $270.00 Includes: Service Call + Labour + Parts + Travel + GST

Online Booking Total $280.00 Includes: Service Call + Labour + Parts + Travel + GST

Online Booking Total $310.00 Includes: Service Call + Labour + Parts + Travel + GST

Online Booking Total $350.00 Includes: Service Call + Labour + Parts + Travel + GST

Online Booking Total $200.00 Includes: Service Call + Labour + Parts + Travel + GST

Online Booking Total $230.00 Includes: Service Call + Labour + Parts + Travel + GST

Online Booking Total $240.00 Includes: Service Call + Labour + Parts + Travel + GST

Online Booking Total $250.00 Includes: Service Call + Labour + Parts + Travel + GST

Online Booking Total $275.00 Includes: Service Call + Labour + Parts + Travel + GST

Online Booking Total $290.00 Includes: Service Call + Labour + Parts + Travel + GST

Online Booking Total $310.00 Includes: Service Call + Labour + Parts + Travel + GST

Online Booking Total $220.00 Includes: Service Call + Labour + Parts + Travel + GST

Online Booking Total $275.00 Includes: Service Call + Labour + Parts + Travel + GST

Online Booking Total $300.00 Includes: Service Call + Labour + Parts + Travel + GST

Online Booking Total $220.00 Includes: Service Call + Labour + Parts + Travel + GST

Online Booking Total $9.00 Includes: Service Part + GST – *No labour included! Only available on the job!

Online Booking Total $70.00 Includes: Service Part + GST – *No labour included! Only available on the job!

Online Booking Total $310.00 Includes: Service Call + Labour + Parts + Travel + GST

Online Booking Total $330.00 Includes: Service Call + Labour + Parts + Travel + GST

Total $260.00 Includes: Service Call + Labour + Parts + Travel + GST

Total $390.00 Includes: Service Call + Labour + Parts + Travel + GST

Total $220.00 Includes: Service Call + Labour + Parts + Travel + GST

Total $210.00 Includes: Service Call + Labour + Parts + Travel + GST

Total $450.00 Includes: Service Call + Labour + Travel + GST

Total $220.00 Includes: Service Call + Labour + Travel + GST

Total $80.00 Includes: Service Call + Labour + Travel + GST

Total $40.00 Includes: Service Call + Labour + Travel + GST

Total $TBA Includes: Service Call+ GST

Not included

Accessories such as buttons (timer), knobs (function switch, thermostat, timer), blades (cooking fans), supports (hinges) etc!

Other People's Parts

We only fit parts supplied by us! You will be charged the total fixed price even if we do fit your part!

Two or more parts required

Each fixed price has a service call included in the calculation. Deduct $90.00 per each additional part required.

Two or more faults

"Lodged Faults" - Means you have identified two or more faults. These additional faults are not included in the fixed price. The technician will quote any additional repairs if you advise to do so before the first fault is attended to.

Travel Outside Service Area

* 5Km outside our service area is an additional travel charge of $70 plus GST

* 10Km outside our service area is an additional travel charge of $80 plus GST

FYI

Any Parking costs incurred are on your behalf and passed on at cost. If parking is not available please inform us by sending an email asap.
You can find our full terms and conditions at Adelaide Oven Repairs.
We appreciate it if you can have your pets outside or in a secure space during the repair work.
If your dual fuel stove requires disconnection from the gas connection in order to access the rear of the appliance, a gas fitter will be required to attend to this before we can complete the job.

Microwaves
Gas faults
Fridges
Range-hoods
Dishwashers
Clothes Dryers

The 2 Hour Window!

Booking Confirmation

HOW WILL YOU BE NOTIFIED

If all things go according to plan you will receive your SMS or Email (as chosen by you) normally the following morning. We do try to ensure all bookings are responded to within 8 hours. But some bookings aren't confirmed/rebooked by customers straight away. Which means sometimes we are waiting for that to assess if your first preference might be achieved if the prior booking is not confirmed. So, while we normally process all bookings the following morning at the latest (Friday booking being done Monday morning) if you haven't received your confirmation in this time frame either we are waiting to see if we can fit your "Preferred Booking Time" in or something has gone wrong. This often relates to wrong phone or email details. This means we don't know you haven't received your confirmation. So please call us if you haven't got your confirmation by the next morning.

We offer an all day window so that we can use the flexibility to slip your job into a free spot during that day. It means we can generally attend sooner than say a fixed 2 hour window. Many customers want us to call 30 minutes before we attend. Unfortunately most of our free time during the day to make phone calls is during travel between jobs when we order parts, call customers etc. This has to be done by the tech, because they are the only ones that know how each job/part is tracking. Besides making calls we also receive calls, and often can't cut them short so as to fit in a prior notice call to the next customer. And finally, we are far less reliable to make sure customers remember when we are booked to attend than say setting a phone reminder on your mobile.